03 10 2016 Agre Friendly Community Committee AgendaTIt- of
Proud Heritagc, Exciting Future
Page
Township of Oro-Medonte
Age Friendly
Community Committee
Meeting Agenda
Council Chambers
Thursday, March 10, 2016
11:00 a.m.
6. Communications:
None.
7. Questions from the Public Clarifying an Agenda Item:
Questions from the Public Clarifying an Agenda Item provides an opportunity
for the members of the public to seek clarification with respect to the decision
which was made on an agenda item, the meaning of the decision and the
Page 1 of 64
1.
Adoption of Agenda:
a)
Motion to Adopt the Agenda.
2.
Disclosure of Pecuniary Interest:
3.
Adoption of Minutes of Previous Meeting:
3 - 6
a)
Minutes of Age Friendly Community Committee meeting held on Thursday,
February 11, 2016.
4.
Deputations:
None.
5.
Reports:
7-34
a)
Report No. CS12016-10, Marie Brissette, Executive Assistant Mayor &
Council / Special Project Coordinator, re: Update #3 Age Friendly Community
Plan Project.
35-62
b)
Marie Brissette, Executive Assistant Mayor & Council / Special Project
Coordinator, re: Training under the Accessibility for Ontarians with
Disabilities Act, 2005.
63
c)
Marie Brissette, Executive Assistant Mayor & Council / Special Project
Coordinator, re: Survey Distribution.
64
d)
Emma Dickson, Public Interest Strategy & Communications, re: Focus
Groups.
6. Communications:
None.
7. Questions from the Public Clarifying an Agenda Item:
Questions from the Public Clarifying an Agenda Item provides an opportunity
for the members of the public to seek clarification with respect to the decision
which was made on an agenda item, the meaning of the decision and the
Page 1 of 64
next steps as a result of the decision.
8. Next Meeting Date:
Thursday, April 14, 2016 at 10:00 a.m.
9. Adjournment:
a) Motion to Adjourn.
Page 2 of 64
3.a) Minutes of Age Friendly Community Committee meeting hel...
TOtlAlSit1�J Ot � J
Proud Heritage, Excithk�7 Future
Thursday, February 11, 2016
The Township of Oro-Medonte
Age Friendly Community Committee
Council Chambers
2014-2018 Council
Time: 10:05 a.m.
Present: Mayor H.S. Hughes
Councillor Barbara Coutanche
Dawn Davidson, Administrative Lead, Huronia Nurse Practitioner -
Led Clinic
Carolyn Jones, Public Health Nurse, Simcoe Muskoka District
Health Unit
Wynne Fitz -Gerald
Ruth Fountain
Doug Humphries
Christina Sanford
Staff Present: Donna Hewitt, Director, Corporate and Strategic Initiatives; Derek
Witlib, Manager, Planning Services; Marie Brissette, Executive
Assistant Mayor & Council/Special Projects Coordinator; Kevin
Beaulieu and Emma Dickson, Public Interest Strategy &
Communications
Also Present: None.
1. Adoption of Agenda:
a) Motion to Adopt the Agenda.
Motion No. AFCC160211-1
Moved by Fitz -Gerald, Seconded by Fountain
It is recommended that the Age -Friendly Community Committee agenda for the meeting
held on Thursday, February 11, 2016 be adopted.
Carried.
2. Disclosure of Pecuniary Interest:
None declared.
Page 1 of 4
Page 3 of 64
3.a) Minutes of Age Friendly Community Committee meeting hel...
Minutes of the Age Friendly Community Committee — Thursday, February 11, 2016
3. Adoption of Minutes of Previous Meeting:
None.
4. Deputations:
None.
5. Reports:
a) Marie Brissette, Executive Assistant Mayor & Council, Special Project Coordinator, re:
Introductions.
The Members of the Committee were introduced.
b) Kevin Beaulieu and Emma Dickson, Public Interest and Communications Inc., re: Project
Outline.
Motion No. AFCC160211-2
Moved by Humphries, Seconded by Sanford
It is recommended that the information presented by Kevin Beaulieu and Emma
Dickson, Public Interest and Communications Inc., re: Project Outline be received.
Carried.
c) Kevin Beaulieu and Emma Dickson, Public Interest and Communications Inc., re: Terms
of Reference.
Motion No. AFCC160211-3
Moved by Davidson, Seconded by Jones
It is recommended that the information presented by Kevin Beaulieu and Emma
Dickson, Public Interest and Communications Inc., re: Terms of Reference be received
and adopted as amended.
Carried.
Motion No. AFCC160211-4
Moved by Humphries, Seconded by Sanford
It is recommended that Marie Brissette be appointed as Co -Chair of the Committee, and
that a rotating Chair be selected beginning at the March 10, 2016 meeting.
Carried.
Page 2 of 4
Page 4 of 64
3.a) Minutes of Age Friendly Community Committee meeting hel...
Minutes of the Age Friendly Community Committee — Thursday, February 11, 2016
d) Kevin Beaulieu and Emma Dickson, Public Interest and Communications Inc., re: World
Health Organization's 8 Age -Friendly Dimensions.
Motion No. AFCC160211-5
Moved by Fitz -Gerald, Seconded by Fountain
It is recommended that the information presented by Kevin Beaulieu and Emma
Dickson, Public Interest and Communications Inc., re: World Health Organization's 8
Age -Friendly Dimensions be received.
Carried.
e) Marie Brissette, Executive Assistant Mayor & Council, Special Project Coordinator, re:
Age -Friendly Community Survey.
Motion No. AFCC160211-6
Moved by Humphries, Seconded by Sanford
It is recommended that the information presented by Marie Brissette, Executive
Assistant Mayor & Council, Special Project Coordinator, re: Age -Friendly Community
Survey be received.
Carried.
6. Communications:
None.
7. Questions from the Public Clarifying an Agenda Item:
Questions from the Public Clarifying an Agenda Item provides an opportunity for the
members of the public to seek clarification with respect to the decision which was made
on an agenda item, the meaning of the decision and the next steps as a result of the
decision.
Page 3 of 4
Page 5 of 64
3.a) Minutes of Age Friendly Community Committee meeting hel...
Minutes of the Age Friendly Community Committee — Thursday, February 11, 2016
8. Next Meeting Date:
March 10, 2016 at 10:00 a.m.
9. Adjournment:
a) Motion to Adjourn.
Motion No. AFCC160211-7
Moved by Davidson, Seconded by Jones
It is recommended that we do now adjourn at 12:15 p.m.
Marie Brissette, Co -Chair
Executive Assistant Mayor & Council/Special Project Coordinator
Carried.
Page 4 of 4
Page 6 of 64
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
Township of
Report
Proud Heritage, Exciting Future
Report No.
To:
Prepared By:
GSI 2016-10
Council
Marie Brissette, Executive
Assistant Mayor & Council /
Special Project Coordinator
Meeting Date:
Subject:
Motion #
March 9, 2016
Update #3 Age -Friendly
Community Plan Project
Roll #:
R.M.S. File #:
Recommendation(s): Requires Action For Information Only
It is recommended:
That Report No. CSI 2016-10, re: Update #3 Age -Friendly Community Plan Project be
received for information.
Background:
On December 9, 2015, Council received Report No. CSI 2015-15, Update #2 on Age -
Friendly Community Plan. Highlights from that Report include:
• Beginning November 2015, Staff launched the project through various communication
tactics.
• Township and County Staff met with the Research Analyst Program Students and
Professor from Georgian College ("Georgian College") to outline the data and
dimensions to be included in the Age -Friendly Community Survey.
• Township and County Staff evaluated the three (3) responses to the RFP and entered
into a contract with Public Interest Strategy & Communications ("Public Interest").
• Township and County Staff presented the project to the County of Simcoe Accessibility
Group (which consists of Staff from various municipalities within the County of Simcoe
that have Accessibility within their portfolio) to seek assistance in implementing the
project in each of their municipality.
• The Age -Friendly Community page (www.oro-medonte.ca/community/age-friendl --
community) went live on the Township's website in order to provide a central link to
communications and updates.
CSI Meeting Date March 9, 2016
Report No. CSI 2016-10 Page 1 of 4
Page 7 of 64
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
And Community Members were appointed to the Age -Friendly Community Committee
("AFCC").
Analysis:
This report has been prepared as a third update for Council with respect to the
implementation of our Age -Friendly Community Plan Project.
The AFCC, which includes Public Interest, Staff, members from the Accessibility Advisory
Committee, representatives from local health organizations, and members of the community
met in February for their first meeting. The AFCC defined the Committee's Terms of
Reference (Appendix A — Terms of Reference) and reviewed the project's outline.
The Community Survey was finalized (Appendix B — Community Survey) and made public
on March 2 through a Media Release and an update to the Age -Friendly Community
webpage.
Circulation of the survey includes: direct mail out upon request; available on-line as a
printable pdf, and on-line fillable survey through the County of Simcoe's webpage
(http://georgianresearch.fIuidsurveys.com/s/afc-simcoe/); in print at Township facilities,
Community Halls, Fire Headquarters, the Huronia Nurse Practitioner -Led Clinic, and
distributed at local events, community hubs and gatherings. Staff is hosting drop in
sessions at various local gathering spots to allow participants to complete the survey with
assistance if required (Appendix C — Survey Availability and Schedule of Drop -In Sessions).
"Note: Staff is continuously adding times and locations therefore the Schedule may be out
of date by the time the Report is presented to Council. For a current Schedule, please visit
the Township's Age -Friendly Community page or contact Staff.
Staff, with support of the AFCC, will be making every effort to reach stakeholders in this
project. The following is a draft basis to the Communications and Engagement Strategy to
be used:
Stakeholders
Communication and Engagement Tools
Aging population.
• Press Release;
A senior (65+).
. Website;
A caregiver on behalf of a senior.
. Social Media posts;
A family member on behalf of a senior.
. Print Media;
An interested citizen on behalf of a senior.
. Radio;
Or anyone interested in the initiative.
. Printed materials available at
Retirement Communities.
Township facilities and Community
Community Hall Boards.
Halls;
Community Groups, Associations.
. Direct contact with Members of
Places of Community Gatherings / Worship.
Council and Staff;
a Word of mouth.
CSI Meeting Date March 9, 2016
Report No. CSI 2016-10 Page 2 of 4
Page 8 of 64
Next steps; 5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
The Georgian College students will collect and analyze the findings from the Community
Survey in order for the AFCC to refine the topics of discussions for public focus groups to be
held in the community.
The next AFCC meeting is scheduled for March 10, 2016 to discuss promoting the
Community Survey, to determine focus group timelines and participants, as well as any
potential additional community outreach methods.
The discussion at the public focus groups, as well as the results of the Community Survey,
will create the basis for recommendations within the Action Plan.
The AFCC, Staff and the Consultant will then develop a draft Action Plan on how to
implement the identified recommendations for consideration by Council. The Age -Friendly
Community Plan is anticipated to be completed and presented to Council in the late summer
of 2016.
Financial / Legal Implications / Risk Management:
• Project funded by the Government of Ontario
Policies/Legislation:
• County of Simcoe Age -Friendly Community Pathway
• Ontario's Finding the Right Fit; Age -Friendly Community Planning Report
• World Health Organization's Dimensions of Age -Friendly Community Life
• Accessibility for Ontarians with Disabilities Act, 2005
Corporate Strategic Goals:
• Enhanced Communications & Customer Service
• Inclusive, Healthy Community
Consultations:
• Director, Corporate and Strategic Initiatives.
Attachments:
• Appendix A — AFCC Terms of Reference;
• Appendix B — Age -Friendly Community Survey;
• Appendix C — Survev Availability and Schedule of Drop -In Sessions.
CSi Meeting Date March 9, 2016
Report No. CSI 2016-10 Page 3 of 4
Page 9 of 64
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
Conclusion:
It is recommended that Report No. CSI 2016-10, re: Update #3 Age -Friendly Community
Plan Project be received for information.
Respectfully submitted:
Marie Brissette, CMO, Dipl. M.A., Dipl, M.M.
Executive Assistant Mayor & Council / Special Project Coordinator
SMT Approval / Comments:
C.A.O. Approval / Comments:
CSI Meeting Date March 9, 2016
Report No. CS1 2016-10 Page 4 of 4
Page 10 of 64
5.a) Report No. CS12016-10, Marie Brite ,"�Lwve ssis...
Township of Oro-Medonte Age -Friendly Community Committee
Role of the Committee
The Committee provides strategic direction, community outreach and engagement,
recommendations and guidance to the Township of Oro-Medonte as it develops its plan
for an Age -Friendly Community consistent with the World Health Organization's 8 age -
friendly dimensions.
Responsibilities
The Committee will:
• Review and provide feedback on community engagement strategies;
• Connect the Township with community members who can provide input on their
lived experience as older adults or their surrogates through surveys and focus
groups;
• Assist in raising awareness of the Age -Friendly Community planning process in
their communities;
• Review interim results from research and engagement, providing a local
perspective on key issues;
• Provide recommendations to the research team and the Township on the Age -
Friendly Action Plan;
• Maintain a focus on Township policies in recommendations;
• Provide guidance on the final draft of the Age -Friendly Plan.
Membership and Voting
Committee membership is by invitation of the Township for the duration of the project.
Chair
The Committee will have a rotating Chair. The member rotation will be drawn from a hat
by Township Staff.
Frequency of meetings and manner of call
Committee meetings will be held in person, roughly monthly at the call of the Township.
Quorum
There are no. quorum requirements for the Committee.
Resources
Township Staff and their Consultant, Public Interest Strategy & Communications, will
serve as resources for the Committee.
Reporting
The Committee will report to Council at the conclusion of the project through Staff.
Communication Strategy
The Committee shall refer any media calls and relations to the Township's
Communications Staff.
Page 11 of 64
�r Ontario SIMeo
An Age-Friendly
Township of OromMedonte
COMMUNITY SURVEY 2016
4L�uf� w.
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
he Township of Oro-Medonte is committed to creating an age -friendly community
that puts the needs of our older adults at the centre of future planning. Creating a
community where older people are valued and can enjoy good health, happiness,
and fulfillment is our priority.
The goal of this survey is to collect feedback from you to understand the most pressing
age -friendly priorities in our communities. By defining these priorities, we can include
age -friendliness into our planning processes to improve the overall health, well-being,
and quality of life for older adults across this region. The results of this survey will be
posted on our website: oro-medonte.ca/community/age-friendly-community and
presented at a community meeting in 2016.
To ensure we are successful in planning for age -friendly communities, we count on your
voice being heard. Every voice counts! Please help improve your community by filling
out this survey before March 31, 2016. The survey may take about 20-25 minutes to
complete. All feedback will remain anonymous and will only be used for Age -Friendly
Community Planning.
Please be sure to hand in your completed survey to be eligible to win one of two
prizes of a gift basket from local businesses ($50 value each).
You may withdraw from this study at anytime be ore the submission of your survey.
After submission, the results from each participant will made anonymous
by the removal of personal identifiers
Please check the applicable box below
O A senior citizen (65+)
D A caregiver on behalf of a senior citizen
O A family member on behalf of a senior
D An interested citizen on behalf of a senior
D Other:
N
This document is available in alternate format or with communication support, upon request.
Please contact Marie Brissette at mbrissette@oro-medonte.ca or (705)-487-2171 ext. 2135
if you require assistance or to make a request.
t $1MCOE #A FUNDED BY THE GOVERNMENT OF ONTARIO
Page 13 of 64
3
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
Respect and Social Inclusion
This section will ask about the level of respect you feel you have in your community
and whether you feel included in community life. Some examples of social inclusion
are activities, services, and products suitable for older people being offered by public
and commercial organizations, regular contact with different age groups, and regular
opportunities to participate in community activities.
1. Please tell us your opinion on the following statements:
2. As you think about your future, what are you most looking forward to?
,Please select top 3)
Increased time with loved ones
Travelling
Enjoying hobbies and interests
More free time in general
Physical/Cultural activities
Self-directed learning
Continuing education/workshops
FUNDED BY THE GOVERNMENT OF ONTARIO
Taking up new hobbies
Volunteering
Sharing life experiences/mentoring
Social involvement
Other:
Prefer not to say
S1460— Fy O; 1
Page 14 of 64
Strongly
Somewhat
Neither
Somewhat
Strongly
I Don't
Agree
Agree
Agree or
Disagree
Disagree
Know
Disagree
My local area is an ideal place
for aging adults to live
Decisions made in the community
take into account the needs of
aging adults
There are enough opportunities
to participate in community life
Aging adults are respected by
the community and its citizens
Community values aging adults
There are enough opportunities
to participate in spiritual life
2. As you think about your future, what are you most looking forward to?
,Please select top 3)
Increased time with loved ones
Travelling
Enjoying hobbies and interests
More free time in general
Physical/Cultural activities
Self-directed learning
Continuing education/workshops
FUNDED BY THE GOVERNMENT OF ONTARIO
Taking up new hobbies
Volunteering
Sharing life experiences/mentoring
Social involvement
Other:
Prefer not to say
S1460— Fy O; 1
Page 14 of 64
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
3. As you think about your future,
what are you most worried about?
Somewhat
Agree
(Please select top 3)
Somewhat
Disagree
Strongly
Disagree
El
Aging alone
0
Falling/getting injured
El
Declining physical health
O
Declining mental health
O
Moving into more suitable housing
O
Losing my independence
0
Financial concerns
O
No one to take care of me
0
Difficulty getting around (home)
El
End of Life Care
0
Difficulty getting around (transportation) 0
Death
0
Other:
0
Prefer not to say
Outdoor Space and Buildings
This section will ask your opinion of the outdoor spaces you frequently use in your area.
Examples include parks, streets, and buildings. These spaces can play an important role
on the mobility, independence, and quality of life for aging adults.
4. Please share your opinion on your satisfaction with public spaces in your area:
i
«d SIMCOE y
4
FUNDED BY THE GOVERNMENT OF ONTARIO
Page 15 of 64
Strongly
Agree
Somewhat
Agree
Neither
Agree or
Disagree
Somewhat
Disagree
Strongly
Disagree
I Don't
Know
Pedestrian crossings
Signs on streets
Lighting on paths/streets
Safety walking on streets
Number of parks/trails
Quality of parks/trails
Pet facilities in parks
Washrooms in public places
Lighting in parks
Maintenance of streets
Maintenance of parks
Available seating on streets
Available seating in parks
Available garbage cans in streets
Available garbage cans in parks
Snow removal on streets
Snow removal on sidewalks
i
«d SIMCOE y
4
FUNDED BY THE GOVERNMENT OF ONTARIO
Page 15 of 64
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
5 AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
5. Please share your satisfaction with buildings in your community:
6.
Strongly
Somewhat
Neither
Somewhat
Strongly
I Don't
Snow and ice clearing on sidewalks
Agree
Agree
Agree or
Disagree
Disagree
Know
O
More access to nature and trails
O
Disagree
O
More green spaces and parks
El
Number of parking spaces
0
More handicapped parking spots
El
Nothing needs to be improved
Number of accessible
parking spaces
Availability of elevators,
escalators, and ramps
Availability and accessibility
of washrooms
Availability of accessible
buildings; eg, ramps
Lighting
Ease of opening doors
6.
Which areas of improvement would benefit you the most?
(Please select top 3)
O
Snow and ice clearing on sidewalks
O
Snow and ice clearing on roads
O
More accessible buildings and doors
O
More sidewalks
O
More access to nature and trails
O
More lighting
O
More green spaces and parks
El
Other:
0
More handicapped parking spots
El
Nothing needs to be improved
FUNDED BY THE GOVERNMENT OF ONTARIO
Page 16 of 64
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
Transportation
In this section we will ask about your ability to move about both inside and outside of
the county/township. The quality of transportation, including accessible and affordable
public transit, can improve participation in community activities as well as access to
health and community services.
7. Please describe your level of mobility
(Check all that apply)
❑ I can walk unassisted ❑ I use a cane or walker
❑ I use a wheelchair or similar assistive device ❑ I prefer not to say
❑ Does not apply
8. How do you get around in the area?
b
FUNDED BY THE GOVERNMENT OF ONTARIO
Page 17 of 64
Almost
always
Very often
Sometimes
Rarely
Never
Not
available
Personal vehicle
Public transit
Taxi
Friends/ family drive
Scooter
Bicycle
Walking
Community transportation services
Other
b
FUNDED BY THE GOVERNMENT OF ONTARIO
Page 17 of 64
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5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
9. How important are the following factors to your ability to travel?
10. How often do you travel these distances?
Very
important
Somewhat
important
Not very
important
Not important
at all
Not
available
Access to a vehicle you can drive
daily
a week
a week
once a week
once/month
Access to a friend/family
who can drive and/or assist
Taxi services
Access to public transit
Access to community
transportation services
Services and stores
within walking distance
10. How often do you travel these distances?
FUNDED BY THE GOVERNMENT OF ONTARIO $1MCOE y f
Page 18 of 64
Almost
2-4 times
About once
Less than
Less than
daily
a week
a week
once a week
once/month
Within walking distance
of your home
In your local area
(less than a 5-10 minute drive)
To other areas within Simcoe County
(more than a 15 minute drive)
Out of the area
(more than a 40 minute drive)
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5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
Housing
In this section we will ask about your current housing and plans for housing in the
future. Housing can be both a great support and a great stress in your life, and it is
an important factor in allowing adults to age comfortably and safely within their
community.
11. Do you live alone?
❑ Yes ❑ No ❑ Prefer not to say
12. If no, who do you live with?
❑ Family member ❑ Friend(s) ❑ Shared dwelling ❑ Prefer not to say
13. Which areas of improvement would benefit you the most?
❑ Single-family dwelling ❑ Duplex ❑ Townhouse ❑ Apartment
❑ Mobile home ❑ Granny flat ❑ Retirement home ❑ Nursing home
❑ Other: ❑ Prefer not to say
14. Your home is:
❑ Owned by you
❑ Subsidized
❑ Rented by you
❑ Community Living
❑ Owned or rented by family
❑ Other: _
❑ I prefer not to say
15. Does your current living situation fit your needs?
❑ Yes ❑ No ❑ Prefer not to say
16. Are you currently homeless?
❑ Yes ❑ No ❑ Prefer not to say
SINiMoE 4
8
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9
5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Communify Survey
17. Have you ever been homeless?
❑ Yes ❑ No ❑ Prefer not to say
18. Can you afford your current housing?
❑ Yes ❑ No ❑ Prefer not to say
19. Have you considered adapting your home or making changes
to meet your needs as you age? (Examples: grab bars in bathroom or walk -iii bathtub)
❑ Yes ❑ No ❑ Prefer not to say
20. Are you able to find out information about making changes to your home?
❑ Yes ❑ No ❑ Prefer not to say
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5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
21. When considering a move, how important are the following factors?
Civil Participation and Employment
This section will ask about your current employment and volunteer activities. Aging
adults are a significant resource to communities, and we want to make sure that there are
enough opportunities and support for their participation in civic activities (such as local
politics/campaigns/advocacy, or volunteering at places like hospitals, food banks and
churches).
22. Are you retired?
❑ Yes ❑ No ❑ Prefer not to say
23. If no, have you planned for your retirement?
❑ Yes ❑ No
SIMC if -y
O m✓fldor�r -.�,.�
- r
❑ Prefer not to say
10
FUNDED BY THE GOVERNMENT OF ONTARIO
Page 21 of 64
Extremely
important
Very
important
Moderately
important
Slightly
important
Not at all
important
Not
applicable
Be near friends or family
Stay in the community
I currently live in
Be near public transit
Be near health/medical
services
Be near social activities
Access to shopping
(i.e. groceries, retail)
Ability to remain independent
Have a home suitable to
meet mobility/living needs
Affordability of housing
Ease/convenience of moving
Civil Participation and Employment
This section will ask about your current employment and volunteer activities. Aging
adults are a significant resource to communities, and we want to make sure that there are
enough opportunities and support for their participation in civic activities (such as local
politics/campaigns/advocacy, or volunteering at places like hospitals, food banks and
churches).
22. Are you retired?
❑ Yes ❑ No ❑ Prefer not to say
23. If no, have you planned for your retirement?
❑ Yes ❑ No
SIMC if -y
O m✓fldor�r -.�,.�
- r
❑ Prefer not to say
10
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Page 21 of 64
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5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
24. Are you currently employed in a paid position?
❑ Yes ❑ No ❑ Prefer not to say
25. If yes, what is the reason for your employment?
❑ By choice ❑ Out of necessity ❑ Prefer not to say
26. Are you looking for volunteer opportunities within the community?
❑ Yes ❑ No ❑ Prefer not to say
27. On average, how many hours a week do you currently spend volunteering?
❑ 1-5 hrs ❑ 6-10 hrs ❑ 11-15 hrs ❑ 16-20 hrs
❑ 21 + hrs ❑ I do not volunteer ❑ I prefer not to say
28. Are you actively engaged in the community's political process?
❑ Yes ❑ No ❑ Prefer not to say
Social Participation
In this section we will ask about your social participation within and outside of your
community. Participation in social events has been proven to be strongly related to good
health and well-being for people of all ages. We want to know whether there are enough
social opportunities for aging adults to participate in and what prevents them from
doing so.
29. How often do you see family and/or friends?
❑ Daily ❑ Weekly ❑ Monthly
❑ Annually ❑ Does not apply ❑ Prefer not to say
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30. When you go out,
what do you normally do?
(Check all that apply)
❑
Go for walks
❑
Sports/recreation
❑
Appointments
❑
Go to religious/spiritual services ❑
Visit friends/family
❑
Do banking
❑
Go to the library
❑
Go shopping
❑
Play cards/bingo
❑
Take a class
❑
Go to a restaurant
❑
Go for short drive
❑
Attend public events
❑
I don't go out
❑
Prefer not to say
31. Would you participate more if there were social events in your area?
❑ Yes ❑ No ❑ Prefer not to say
32. If you would like to socialize more, what prevents you from doing so?
❑ Mobility issues ❑ Distance ❑ Lack of transportation
❑ Safety concerns ❑ Event scheduling ❑ Lack of opportunities
❑ Health ❑ Costs ❑ Lack of information about events
❑ Other: ❑ I'm happy with level of socializing
Communication and Information
In the following section we will ask about how you get in touch with others, and about
how you get information on news and events important to you. Staying connected with
people and informed on events can be important to aging adults being involved and
participating in the community.
33. How informed do you feel about the local area?
❑ Very informed
❑ Not interested in being informed
Xs� SIMCOE 4
❑ Slightly informed ❑ Not informed
❑ Prefer not to say
12
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34. How do you learn about what is going on in your local area?
❑ Word of mouth ❑ Internet ❑ Television ❑ Social media
❑ Radio ❑ Newspaper ❑ Mail ❑ Brochures
❑ Friends/family ❑ Community/bulletin boards ❑ Does not apply
❑ Other:
35. Are you aware dialing 2-1-1 will connect you to finding
the right community and social services in your area?
❑ Yes ❑ No ❑ Neutral
36. Would you like to be more informed about the local area?
❑ Yes ❑ No ❑ Neutral
37. If yes, how would you like to be informed about the local area?
❑ Word of mouth ❑ Internet ❑ Television ❑ Social media
❑ Radio ❑ Newspaper ❑ Mail ❑ Brochures
❑ Friends/family ❑ Community/bulletin boards ❑ Does not apply
❑ Other:
38. Do you access the internet on a regular basis?
❑ Yes ❑ No ❑ Unavailable
39. If yes, how often do you use the internet?
❑ Daily ❑ 2-4 times a week ❑ About once a week
❑ Less than once a week ❑ Less than once a month ❑ Does not apply
❑ Prefer not to say
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40. Are you able to access information about what is going on
in your area in your preferred language?
❑ Yes ❑ No ❑ Don't know
Community Support and Health Services
In the following section we will ask you questions about the kind of help that you might
need and what is available in your community. The kinds of help we want to know about
are physical and mental health services, social services, and services for daily living.
These kinds of supports can be an important factor in helping aging adults keep their
independence and age in the home, rather than in long-term facilities.
41. Compared to people your age, would you say your physical health is
❑ Excellent ❑ Very Good ❑ Good ❑ Fair ❑ Poor ❑ Prefer not to say
42. Compared to people your age, would you say your mental health is
❑ Excellent ❑ Very Good ❑ Good ❑ Fair ❑ Poor ❑ Prefer not to say
43. Do you have a family doctor?
❑ Yes, within the County of Simcoe ❑ Yes, outside the County of Simcoe
❑ No ❑ I don't know ❑ Prefer not to say
44. What services are you looking for?
❑ Nurse Practitioner
❑ Do not require
sm coE ,'4
Bno"�^✓if �Onf� ��,�
❑ Personal Support Worker
❑ Prefer not to say
❑ Counsellor
❑ Other:
14
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45. In the last 12 months have you needed help doing any of the following tasks?
Were you able to access the help you needed? (Check all that apply)
Task
Did you need help?
If yes, were you able to access
the help you needed?
Yes
No
Yes
No
Filling out forms
House cleaning
Income tax preparation
Yard care
Grocery shopping
Affording sufficient amount of food
Accessing health services
Accessing social services
Personal transportation
Home repair and maintenance
Preparing meals
Snow removal
Delivery service
Pet care
Garbage removal
Collecting mail or parcels
Banking
Taking medication
Picking up medicine from the pharmacy
Language interpretation/translation services
Please list language(s):
Other:
Other:
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46. What services do you think are needed in your area in order for you
to maintain your health and independence? (Check all that apply)
❑ Health and wellness programs
Examples: nutrition, smoking cessation, weight control, flu shots,
educational workshops, and health screenings
❑ A service that helps aging adults find and access physical health and supportive services
❑ A service that helps aging adults find and access mental health and supportive services
❑ Easy to find information on local health and supportive services (dial 2-1-1)
❑ Yard work
❑ Home repair and maintenance
❑ House cleaning
❑ Delivery of services and goods
❑ Personal care
❑ Transportation to appointments
❑ Home care
❑ Affordable home care
❑ Help with shopping
❑ Help with meal preparation
❑ Nursing care
❑ Language and interpretation services
❑ Incontinence support
❑ Meals on Wheels
❑ Visiting
❑ Respite care
❑ Aging adult fitness
❑ Depression
❑ Grief and bereavement
❑ Alcohol and substance abuse
❑ Help making ends meet
❑ Gambling addiction services
❑ Prefer not to say
SlAico y
16
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47. Would you be willing to pay for or contribute for these services?
❑ Yes ❑ No ❑ Prefer not to say
48. Are you a grandparent taking care of children or have been assigned
custody?
❑ Yes ❑ No ❑ Prefer not to say
Personal Information
In this final section you will be asked some questions about yourself This information is
important for better understanding how needs and priorities differ for certain groups in
our community.
49. What is your sex?
❑ Male ❑ Female
50. What is your age?
❑ 55 or under
❑ 56-64
❑ 65 — 74
❑ Prefer not to say
❑ 75- 84
❑ 85 or above
❑ Prefer not to say
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51. Where do you live in the County of Simcoe?
❑ Town of Bradford West Gwillimbury ❑ Township of Essa
❑
Town of Collingwood
❑
Township of Oro-Medonte
❑
Town of Innisfil
❑
Township of Ramara
❑
Town of Midland
❑
Township of Severn
❑
Town of New Tecumseth
❑
Township of Springwater
❑
Town of Penetanguishene
❑
Township of Tay
❑
Town of Wasaga Beach
❑
Township of Tiny
❑
Township of Adjala-Tosorontio
❑
City of Barrie
❑
Township of Clearview
❑
City of Orillia
❑
Mnjikaning First Nation
❑
Prefer not to say
❑
Christian Island - Beausoleil
52. What is your postal code?
LEI
❑ Prefer not to say
53. How would you describe yourself? (Check all that apply)
❑ Caucasian or European ❑
❑ African, Caribbean or Black community member ❑
❑ Hispanic or Latino ❑
O Middle Eastern ❑
❑ Recent Immigrant/Refugee ❑
South Asian
Asian or Pacific Islander
First Nations, Inuit or Metis
Other;
Prefer not to say
54. What is your marital status?
❑ Single, never married ❑ Married or domestic partnership
❑ Divorced ❑ Widowed
❑ Separated ❑ Prefer not to say
18
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AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey
55. What is the highest level of education you have completed?
❑
No schooling completed
❑
Trade/technical school
❑
Elementary school (Grade 6)
❑
Some university, no degree
❑
Some high school, no diploma
❑
College diploma
❑
High school diploma (or equal)
❑
Bachelor's degree
❑
Prefer not to say
❑
Post -graduate degree
56. What is your current total annual household / family income?
❑
Less than $10,000
❑
$60,000 - $69,999
❑
$10,000 - $19,999
❑
$70,000 - $79,999
❑
$20,000 - $29,999
❑
$80,000- $89,999
❑
$30,000 - $39,999
❑
$90,000 -$99,999
❑
$40,000 - $49,999
❑
$100,000+
❑
$50,000 - $59,999
❑
Prefer not to say
57. Have you recently moved to Simcoe County?
❑ Yes ❑ No
58. Do you live in?
❑ Rural community
❑ Prefer not to say
❑ Urban city ❑ Prefer not to say
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AN AGE -FRIENDLY TOWNSHIP OF ORO-MEDONTE Community Survey 20
Are there other additional comments you would like to share?
Survey Drop -Off Locations
• Township of Oro-Medonte Administration Office
148 Line 7 South (drop off box at the main door)
• Fire and Emergency Services Headquarters / Station 3
3375 Line 4 North (during business hours)
• Fire and Emergency Services / Station 6
5668 Line 7 North (drop off box at the main door)
• Community Centre /Arena
71 Line 4 North (during business hours)
• Huronia Nurse Practitioner -Led Clinic
3331 Line 4 North (during business hours)
• Or request a self-addressed stamped envelope to be mailed to you to return your survey
B,�o �l�doatz `37
Mail the completed survey to:
Township of Oro-Medonte, 148 Line 7 South,
Ora-Medonte, ON LOL 2E0
To complete this survey online, visit:
oro-medonte.ca/community/age-friendly-community
FUNDED BY THE GOVERNMENT OF ONTARIO
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Thank you for taking the time to complete this survey!
Your feedback is very valuable and will help the Township of Oro-Medonte
to make improvements that can raise the quality of life for all its citizens.
Only fill out this section if you wish to enter your name into the draw for
one of two prizes of a gift basket from local businesses ($50 value each).
Protection and Privacy Statement
Personal information contained in this survey is collected pursuant to The Municipal Freedom of
Information and Protection of Privacy Act. Your personal information will be only used to contact you
regarding prizes awarded for filling out this survey. Questions about this collection can be directed to:
Township of Oro-Medonte, 148 Line 7 South, Oro-Medonte, ON LOL 2E0,
Marie Brissette, Telephone: 705-487-2171 x2135 or mbrissette@oro-medonte.ca
Confidentiality
The only time we will be collecting or retaining any information about your identity is at the bottom
of this consent form. The information you provide us on this form will be kept separate from any
information you give in the survey. Records will be kept in a locked file and all electronic information
will be coded and secured using a password protected file on a USB. Only the research team of
Research Analyst Students from Georgian College and the Research Analyst at the County of Simcoe
will have access to these files. Although some of the survey responses may be quoted in reports and
presentations, they will in no way be attributed to you.
Name:
Phone Number:
Signature:
FUNDED BY THE GOVERNMENT OF ONTARIO
email:
SIMCOE-�x'
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5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
COUNTY OF
Totunshepof
Sl
1�/(( OrFrond Heritage, Exciting FutureOntario--
oro- medonte.ca/community/age-friendly-community
2016
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5.a) Report No. CS12016-10, Marie Brissette, Executive Assis...
Appendix C - Survey Availability and Schedule of Drop -In Sessions
Location
Address
Date
Time
Edgar Community Hall 1
Ward 3 Meeting
1167 Old Barrie Rd West
0227
1:00p.m.-2:OOp.m.
Administration Office
148 Line 7 South
0229
0331
8:30a.m.-4:30p.m.
Oro-Medonte Community
Centre
71 Line 4 North
0307
0316
10:30a.m.-12:30p.m.
10:30a.m.-12:30 .m.
Rugby Community Hall
1911 Old Barrie Rd East
03 12
1:00 .m.-4:00 .m.
Oro Station Community Hall
31 Ridge Rd East
0314
6:00p. .-8:00 .m.
Oro Lion's Club (meeting at
Oro Station Community Hall
31 Ridge Rd East
0316
4:00p.m.-6:OOp.m.
Carley Community Hall
396 Warminster SdRd
East
0319
9:00a.m.-11:00a.m.
Edgar Community Hall
1167 Old Barrie Rd West
0319
3:00 .m.-5:00 .m.
Oro Station Community Hall
31 Ridge Rd East
03 23
4:00 .m.-6:00 .m.
Big Cedar Estates
Clubhouse
0320
1:OOp.m.-4:OOp.m.
West Oro Baptist Church
Materials distributed for
membership
Warminster Legion
9767
Hi hwa 12
0303
Materials distributed for
membership
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
I'
Towtastip o f Policy
Proud Heritage, Exciting Future
Department/Section
All
Policy and Procedures for
POL-AODA-01
Subject
Enacted by Council:
October 14, 2009
Accessibility Standards for
October 28, 2009
Customer Service
Motion #
C-091014-8
C-091028-13
1. Background
The Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") was passed with the
purpose of developing, implementing and enforcing accessibility standards in order to
achieve accessibility for all persons with disabilities with respect to goods, services, facilities,
accommodations, employment, buildings structures and premises.
Ontario Regulation 429/07 entitled "Accessibility Standards for Customer Service" (Ontario
Regulation 429/07) came into force on January 1, 2008. It establishes accessibility standards
specific to customer service for public sector organizations and other persons or
organizations that provide goods and services to members of the public or third parties.
2. Definitions
"Assistive Device" shall mean a device used to assist persons with disabilities in carrying out
activities or in accessing goods and services provided by the Township of Oro-Medonte.
"Disability" shall mean:
(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused
by bodily injury, birth defect or illness and, without limiting the generality of the
foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis,
amputation, lack of physical co-ordination, blindness or visual impediment, deafness or
hearing impediment, muteness or speech impediment, or physical reliance on a guide
dog or other animal or on a wheelchair or other remedial appliance or device;
(b) a condition of mental impairment or a developmental disability;
(c) a learning disability, or a dysfunction in one or more of the processes involved in
understanding or using symbols or spoken language;
(d) a mental disorder; or
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
(e) an injury or disability for which benefits were claimed or received under the insurance
plan established under the Workplace Safety and Insurance Act.
"Employees" shall mean every person who deals with members of the public or other third
parties on behalf of the Township of Oro-Medonte, whether the person does so as an
employee, agent, volunteer or otherwise.
"Nurse" shall mean a Registered Nurse or Registered Practical Nurse who is a registered
member in good standing with the College of Nurses of Ontario.
"Persons with Disability" shall mean those individuals that are afflicted with a disability as
defined under the Ontario Human Rights Code.
"Physician" shall mean a physician who is a registered member in good standing with the
College of Physicians and Surgeons of Ontario.
"Service Animal" shall mean any animal used by a person with a disability for reasons relating
to the disability where it is readily apparent that the animal is used by the person for reasons
relating to the disability; or where the person provides a letter from a physician or nurse
confirming that the person requires the animal for reasons relating to the disability; or a valid
identification card signed by the Attorney General of Canada or a certificate of training from a
recognized service animal training school.
"Support Person" shall mean a person who accompanies a person with a disability in order to
assist the person with communication, mobility, personal care, medical needs or with access
to goods and services.
"Township" shall mean the Corporation of the Township of Oro-Medonte.
3. Statement
The Township of Oro-Medonte shall use reasonable efforts to ensure that its policies and
procedures are consistent with the following principles:
• The goods and services will be provided in a manner that respects the dignity and
independence of persons with disabilities;
• The provision of goods and services to persons with disabilities, and others, will be
integrated unless an alternate measure is necessary, whether temporarily or on a
permanent basis, to enable a person with a disability to obtain, use or benefit from the
goods and services;
• Persons with disabilities will be given an opportunity equal to that given to others to
obtain, use and benefit from the goods and services;
• Persons with disabilities may use assistive devices and/or support persons in the
access of goods and services;
• Communication with a person with a disability shall be done in a manner that takes
into account the person's disability.
This policy and applicable procedures applies to all persons who deal with members of the
public, including third parties on behalf of the Township of Oro-Medonte, whether the person
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
does so as an employee, member of Council, Committee or Advisory Group, agent,
volunteer, student on placement, or otherwise, and all persons who participate in the
provision of goods and services to members of the public or other third parties.
When communicating with a person with a disability, employees shall take the person's
disability into account. The Township shall follow four core principles:
• Dignity;
• Independence;
• Integration; and
• Equal opportunity.
What can employees do to help persons with disabilities access our services?
• Ask how you can help;
• Offer a variety of methods of communication and how to interact with persons with
disabilities; and
Understand the nature and scope of the service offered.
What types of assistive devices are available to people with disabilities at our facilities?
• Wheelchair ramps;
• Wheelchair accessible washrooms, change rooms (including showers);
• Amplifying systems, microphones, headphones;
• Magnifying devices;
• A list of types will be maintained and reviewed periodically, and attached to this Policy
as Appendix "A".
4. Communications
4.1 Communicating with Persons with Disabilities
• When communicating with a person with a disability, employees shall do so in a
manner that takes into account the person's disability;
• Should the Township be requested to provide a person with a disability a public
document or information related to Ontario Regulation 429/07, the Township will take
into consideration the communication needs of the person with the disability and
provide the document or information in a format that is agreed upon by the person with
the disability;
• In-house printed material and publications produced on behalf of the Township related
to Ontario Regulation 429/07 may contain a note indicating "alternative formats are
available upon request" and include relevant contact information and where possible,
adhere to the CNIB's Clear Print Standards;
• If one form or method of communication cannot be used by a person with a disability,
the Township will do their best to provide another form or method, or a combination.
Practices and Procedures — In person
• Treat people with disabilities with the same respect and consideration you have for
everyone else;
• Patience, and a willingness to find a way to communicate are your best tools;
• Smile, relax, and keep in mind that people with disabilities are just people;
• Don't make assumptions about what type of disability or disabilities a person has;
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
• Some disabilities are not visible, take the time to get to know your customers' needs;
• Be patient, people with some kinds of disabilities may take a little longer to understand
and respond;
• If you're not sure what to do, ask the person "May I help you?";
• If you can't understand what someone is saying, just politely ask again;
• Ask before you offer to help. Persons with disabilities know if they need help and how
you can provide it;
• Find a good way to communicate, a good start is to listen carefully;
• Look at your customer, but don't stare;
• Speak directly to a person with a disability, not to their interpreter or someone who is
with them;
• Use plain language and speak in short sentences;
• Don't touch or address service animals as they are working and have to pay attention
at all times;
• Ask permission before touching a wheelchair or a piece of equipment;
• Make sure you know the emergency procedures for customers with disabilities.
Practices and Procedures — Over the telephone
• Speak clearly and directly;
• Don't worry about how their voice sounds, concentrate on what's being said;
• Be patient, don't interrupt and don't finish the person's sentences. Give the person
time to explain him/herself;
• If you don't understand, just ask again;
• If you're not certain what was said, just repeat or rephrase what you've heard;
• If a the person is using an interpreter or a TTY line, speak to the person, not to the
interpreter;
• If the person has great difficulty communicating, make arrangements to call back when
it's convenient to speak with someone else.
5. Types of Disabilities
Below are a few types of disabilities and in no way excludes other types of disabilities.
5.1 Physical Disabilities
Physical disabilities include a range of functional limitations in moving or coordinating one or
more parts of the body (i.e. muscle weakness, tremors, paralysis, Muscular Dystrophy,
tendonitis, etc.). A physical disability may affect an individual's ability to:
• Perform manual tasks such as holding a pen, turning a key or gripping a door knob;
• Move around independently;
• Walk for long distances;
• Sit or stand for extended periods of time;
• Control the speed or coordination of movements;
• Coordination and balance;
• Manipulate objects; and/or
• Have strength or endurance.
Practices and Procedures
• Speak directly to the person, not to their support person;
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
• Ask if they require assistance as people with disabilities often have their own way of
doing things;
• Do not touch, lean on or interfere with their assistive equipment as this is part of their
personal space;
• Provide information about accessible features of the facility (i.e. accessible washrooms
and sitting areas);
• Keep ramps and corridors free of clutter;
• Make yourself available to them (i.e. if counter is too high then step around it);
• Don't leave the person in an awkward, dangerous or undignified position or place;
• Provide seating for those who have difficulty standing for periods of time; and/or
• Be patient and ask a coworker for assistance if you require it.
5.2 Deaf, Deafened and Hard of Hearinq
Hearing loss may cause problems in distinguishing certain frequencies, sounds or words. A
person who is deaf, deafened or hard of hearing may be unable to:
• Maintain conversations over the telephone;
• Understand speech in noisy environments; and/or
• Pronounce words clearly enough to be understood.
Practices and Procedures
• Attract the person's attention before speaking (i.e. gentle touch on the shoulder or a
gentle wave);
• Always ask how you can help in a clear voice;
• Don't shout;
• Be clear and precise when giving instructions, and repeat or rephrase if necessary;
• Ask if you've been understood;
• Face the person and keep your hands and other objects away from your face and
mouth;
• If the person is using sign language or an interpreter, give the person who is deaf your
attention and not the interpreter;
• If the person uses a hearing aid, try to have the conversation in an area where there
are fewer competing noises;
• If necessary, write notes or provide them with preprinted information; and/or
• Be patient and ask a coworker for assistance if you require it.
5.3 Vision Disabilities
Vision disabilities can include loss of peripheral (side) vision, lack of central vision therefore
the person cannot see straight, tunnel vision where a person can only see straight ahead,
some people can see the outline of objects while others can see the direction of light, and
some people are completely blind. Vision loss may result in:
• Difficulty reading or seeing faces;
• Difficulty maneuvering in unfamiliar places;
• May restrict a person's ability to read signs, locate landmarks or see hazards;
• Inability to differentiate colours or distances;
• A narrow field of vision;
• The need for bright light, or contrast; and/or
• Night blindness.
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
Practices and Procedures
• Don't assume the person can't see you;
• Identify yourself before making physical contact;
• Don't touch the service animal as it is working;
• Provide a verbal description of the setting, form, or location if necessary;
• Offer your arm to guide the person. If they accept inform them when you begin to
walk, walk slowly and identify landmarks;
• Speak precise, clearly and directly to the person;
• Don't touch the person without asking permission unless it's an emergency;
• Provide documents in large print or with help of a magnifier;
• Don't leave the person unattended in the middle of a room. Show them to a chair or
comfortable and safe area before walking away;
• Don't walk away without saying good-bye; and/or
• Be patient and ask a coworker for assistance if you require it.
5.4 Deaf -Blindness Disabilities
Deaf -blindness is a combination of hearing and vision loss. A person with this disability may
utilize sign language systems, Braille, telephone devices, communication boards or a
combination these. Many people who are deaf -blind use the services of an Intervener who
relays the information to the person with the disability. Deaf -blindness may result in great
difficulty to:
• Access goods and services;
• Communicate;
• Learn or comprehend; and/or
• Orientation and mobility.
Practices and Procedures
• Don't assume the person can't see you or hear you;
• Don't assume what the person can or can't do;
• The person who is deaf -blind may explain to you how to communicate with them or
give you an assistance card or note explaining how to communicate with them;
• Identify yourself before making physical contact;
• Don't touch the service animal as it is working;
• Provide a verbal description of the setting, form, or location if necessary;
• Offer your arm to guide the person. If they accept inform them when you begin to
walk, walk slowly and identify landmarks;
• Speak precise, clearly and directly to the person;
• Don't touch the person without asking permission unless it's an emergency;
• Provide documents in large print or with help of a magnifier;
• Don't leave the person unattended in the middle of a room. Show them to a chair or
comfortable and safe area before walking away;
• Don't walk away without saying good-bye; and/or
• Be patient and ask a coworker for assistance if you require it.
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
5.5 Speech Disabilities
Speech disabilities involve the partial or total loss of the ability to speak, and includes
difficulty with:
• Pronunciation;
• Pitch and loudness;
• Hoarseness or breathiness; and/or
• Stuttering or slurring.
Practices and Procedures
• Try to have the conversation in an area where there are fewer competing noises;
• Don't interrupt or finish their sentences, give them the time they need to get their point
across;
• Ask them to repeat only if necessary or to write notes;
• Phrase your questions so that they can be answered with a `yes' or `no';
• Ask if you've been understood; and/or
• Be patient and ask a coworker for assistance if you require it.
5.6 Intellectual or Developmental Disabilities
Intellectual disabilities affect a person's ability to think and reason and the person may have
difficulty with:
• Understand verbal or written information;
• Conceptual information;
• Perception of sensory information; and/or
• Memory.
Practices and Procedures
• Don't assume what a person can and cannot do;
• Use clear, simple language;
• Ask if they understand;
• Make sure you understand what they are asking for and if you don't, ask them again;
• Provide one piece of information at a time;
• Be prepared to explain and provide examples regarding information;
• Remember that the person is an adult and unless you are advised otherwise, can
make their own decisions;
• Provide the information in various forms (i.e. verbal, written, drawings);
• Speak directly to the person; and/or
• Be patient and ask a coworker for assistance if you require it.
5.7 Learnina Disabilities
Learning disabilities include a range of disorders that affect the how a person receives,
expresses or processes information and can result in difficulty with:
• Reading, mathematical skills, writing and/or fine motor skills;
• Problem solving;
• Time management;
• Orientation and following directions; and/or
• Processing information.
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
Practices and Procedures
• Ask if you can provide assistance with tasks required (i.e. filling out forms);
• Don't assume what a person can and cannot do;
• Use clear, simple language;
• Give them the time they need to get their point across;
• Ask if they understand;
• Make sure you understand what they are asking for and if you don't, ask them again;
• Provide one piece of information at a time;
• Be prepared to explain and provide examples regarding information;
• Remember that the person is an adult and unless you are advised otherwise, can
make their own decisions;
• Provide the information in various forms (i.e. verbal, written, drawings);
• Speak directly to the person; and/or
• Be patient and ask a coworker for assistance if you require it.
5.8 Mental Health Disabilities
Mental health disabilities include a range of disorders; however there are three main types:
anxiety, mood and behavioral. People with mental health disabilities may appear:
• Irritated;
• Aggressive;
• Abrupt;
• Indecisive; and/or
• Spontaneous laughter or anger.
Practices and Procedures
• Treat each person as an individual;
• As what would make him/her the most comfortable;
• Respect his/her needs to the maximum extent possible;
• Be confident and reassuring;
• Stay calm and courteous even if the customer exhibits unusual behaviour;
• Don't take things personally; and/or
• Be patient and ask a coworker for assistance if you require it.
5.9 Smell Disabilities
Smell disabilities may involve the inability to sense smell or a hypersensitivity to smells. The
person may have allergies to certain odours, scents or chemicals or may be unable to identify
dangerous gasses, smoke, fumes or spoiled foods.
5.10 Touch Disabilities
Touch disabilities may affect a person's ability to sense texture, temperature, vibration or
pressure. Touch sensations may be reduced or heightened resulting in a hypersensitivity to
touch, temperature, sensations, or the opposite, numbness.
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
5.11 Taste Disabilities
Taste disabilities may limit the experience of the four primary taste sensations: sweet, bitter,
salty or sour. A person with a taste disability may be unable to identify spoiled food or
noxious substances.
6. Assistive Devices
A person with a disability may provide their own assistive device for the purpose of obtaining,
using and benefiting from the Township's goods and services. Situations where the
Township had identified the assistive device to be a health and safety risk to either the of the
person with the disability or others on the premises, the Township will make every reasonable
effort to provide other means of assistance in order for the person with the disability to obtain,
use or benefit from the goods and services. At all times, it is the responsibility of the person
with the disability to be in care and control of the assistive device.
Practices and Procedures
• Where Township devices are available, appropriate employees within the applicable
area will be knowledgeable of the presence and trained in the use of the assistive
devices and provide assistance to persons with disabilities upon request;
• Ensure that a person with a disability is permitted to enter the premises with the device
and to use the device to access goods and services;
• Ensure that persons with disabilities are aware of assistive devices available on the
Township's premises;
• Offer an assistive device in a manner that respects the person's dignity and
independence;
• Do not lean or reach over an assistive device;
• Where possible, remove potential barriers to the use of assistive devices;
• A list of all devices available will be maintained and reviewed from time to time, and
attached to this Policy as Appendix "A".
7. Service Animals
Persons with a disability may enter Township owned or operated premises accompanied by a
service animal provided that the animal is not prohibited by law (i.e. banned by Provincial or
Federal Legislation) or excluded by law (i.e. where food is prepared). In the event that the
animal is prohibited, the Township will make every reasonable effort to provide other means
of assistance in order for the person with the disability to obtain, use or benefit from the
goods and services. If it is not readily apparent that the animal is a service animal, the
Township may ask for a letter signed by a nurse, physician or the Attorney General of
Canada, or a certificate of training from a recognized service animal training school. At all
times, it is the responsibility of the person with the disability to be in care and control of the
service animal.
Practices and Procedures
• Every employee shall use reasonable efforts to allow persons with disabilities to be
accompanied by their service animals;
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
When the service animal is unruly or disruptive (i.e. jumping, biting, growling or other
harmful or potentially harmful behavior), an employee may ask the person with the
disability to remove the animal from the area or refuse to provide goods or services.
Other reasonable arrangements to provide goods and services shall be explored with
the assistance of the person with the disability;
Employees will not touch, handle, feed or speak to the service animal;
Where a service animal is excluded by law from the premises, the reason why the
animal is excluded shall be explained to the person with the disability.
8. Support Persons
Persons with disabilities may enter premises owned or operated by the Township with a
support person and have access to the support person while on the premises. The Township
may require a person with a disability to be accompanied by a support person where it is
necessary to protect the health or safety of the person with the disability or others on the
premises.
Practices and Procedures
• The support person may be permitted to attend at no charge where admission fees are
applicable. If an amount is payable by a support person for admission to the premises
or in connection with a person's presence at the premises, notice shall be given in
advance, and attached to this Policy as Appendix "B";
• Employees will communicate directly with the person with the disability and not the
support person unless otherwise instructed;
• Confidential information (i.e. tax information, personal information) that is discussed in
the presence of a support person will be identified as such prior to the information
being released, and the person with the disability will determine if the information can
be released in the presence of the support person;
• If the confidential information to be discussed is of such great importance, the support
person may be required to sign a confidentiality agreement, which is attached to this
Policy as Appendix "C".
9. Notice of Disruptions in Services and Facilities
In the event of a planned or unforeseen disruption of any services or facilities provided by the
Township, the Township will make all reasonable efforts to provide notice of the disruption to
the public. The notice may include the reason for the disruption, its anticipated duration,
description of any alternative facility or service and any other available information.
Practices and Procedures
The notice will be posted on the Township's website at www.oro-medonte.ca, on any
reasonably visible locations, noted on the Township's main voice message, any
appropriate voice mail and in any other manner deemed necessary, as soon as
reasonably possible, and attached to this Policy as Appendix "D";
The Township will appoint a person and a back-up person to be responsible for
posting and maintaining the notice of service disruption.
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
10. Feedback/ Complaints
The Township will invite and welcome any feedback or complaints and view it as an
opportunity to learn and improve.
Practices and Procedures
• The Feedback / Complaint Form, attached to this Policy as Appendix "E", will be
posted on the Township's website at www.oro-medonte.ca, or provided upon request
in a manner that takes into account the person's disability;
• Feedback or complaints from members of the public shall be received by the Office of
the Chief Administrative Officer in any communicative form appropriate for the person
providing feedback or complaint;
• Any responses will be coordinated appropriately per the direction of the Chief
Administrative Officer in a timely manner;
• Feedback or complaint will be reviewed by the appropriate employees to ensure that
all appropriate and available measures will be undertaken by the Township in the
provision of goods and services to persons with disabilities;
• Feedback or complaint will be considered highly confidential to ensure the protection
of personal information;
• If feedback or complaint is received verbally, the employee shall produce the feedback
or complaint in a written format and repeat the information to the person providing the
feedback or complaint to ensure accuracy.
11. Training
The Township will ensure that all persons to whom this policy applies receives training as
required by Ontario Regulation 429/07 "Accessibility Standards for Customer Service", as
soon as reasonably practicable, and reviewed when any amendments are made to the
Township's policy and procedures.
Practices and Procedures
• The amount or format of training will be tailored to suit each person's interactions with
the public on behalf of the Township. The content of the training will include, but not
limited to:
• a review of the purpose of the AODA;
• the Ontario Regulation 429/07 entitled "Accessibility Standards for Customer
Service";
• a review of the Township's policy and procedures related to the provision of goods
and services to persons with disabilities and how to interact and communicate with
persons with disabilities;
• the various methods and information about assistive devices and services
provided by the Township to help with the provision of goods and services.
Attendance and training provided will be documented as per the practices and
procedures of the Human Resources Department.
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
12. Availability of Documents
The Township shall provide notice that upon request it will provide a copy of all documents
required by Ontario Regulation 429/07 entitled "Accessibility Standards for Customer
Service", including the related Township policies and procedures and current Accessibility
Plan.
Practices and Procedures
• A notice of availability of the documents will be posted on the Township's website;
• Requests for documents will be received by the Office of the Chief Administrative
Officer, attached to this Policy as Appendix "F";
• Documents will be made available subject to the Municipal Freedom of Information
and Protection of Privacy Act,
• Documents will be provided in a format as requested;
• The timeframe attached to the conversion process will vary depending on the media
chosen, the size, the complexity and quantity of documents to be converted;
• Conversion shall be processed in-house whenever possible;
• Costs of the document shall be as per the Township's Fees and Charges By-law, and
all additional costs incurred due to the conversion will be absorbed by the Office of the
Chief Administrative Officer.
13. Exclusions
The Accessibility Standards for Customer Service Policy shall not apply during any period
where Council has declared a "State of Emergency" as defined under the Emergency
Management Act.
14. Non -Compliance
Failure to comply with this policy and applicable procedures will result in disciplinary action up
to and including dismissal.
15. Review and Amendments
The Accessibility Advisory Committee shall be responsible for the review process and any
subsequent amendments to this policy document. Review and amendments shall take place
within the first quarter of every year, or as reasonably possible.
It is the responsibility of all employees of the Township of Oro-Medonte to ensure that
they are aware of this policy by completing POL-HR-01-Form 1.
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
Appendix "A"
Township of
Proud Heritage, Excititig Fii t-tre
Township Facility
Available Assistive Devices
Location
Devices
Administrative Office
. Magnifiers at front counters
148 Line 7 S
• Audio playback for Committee of Adjustment (COA),
Oro-Medonte Environmental Group Advisors
(OMEGA), and public meetings – available on website
www.oro-medonte.ca
• Voice Amplifiers in Council Chambers
148 Line 7south,Box 100 P: (705) 487-2171__ _.-.-_— www.0rP0Jq&Pte.Ca.
Oro, Ontario LOL 2X0 P: (705) 487-0133
5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
AM
�*7
0
Appendix "B"
Township �f
Proud Heritage, Exciting Future
Notice of Admission Fees
Admission fee shall be charged to a "support person" accompanying persons with
disabilities. The cost will be $
Definitions:
■ "Persons with Disabilities" shall mean those individuals that have a disability
as defined under the Ontario Human Rights Code.
■ "Support persons" shall mean any person whether a paid professional,
volunteer, family member, friend who accompanies a person with a disability in
order to help with communications, personal care or medical needs or with
access to goods or services.
148 Line 7south, Box 100 P: (705) 487-217
Oro, Ontario LOL 2x0 F: (705) 487-0133 www.orp g q&Vte.ca
5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
0 OAIM- AMA Rows,
Appendix "C"
Township of
Prt)ud Heritage, Excititag Future
Confidentiality Agreement
for Support Person
as a support person for
I Hereby Acknowledge and understand the following:
That the Municipal Freedom of Information and Protection of Privacy Act requires
administrative, technical and physical safeguards to ensure the security and confidentiality of
records and personal information under the control of the Corporation of the Township of
Oro-Medonte.
Acknowledge and understand that in my role as a support person, I may have access to
and may be privy to records containing confidential information and/or personal information
about the person I am supporting.
Hereby Agree to obtain and use such confidential information solely for the use and
purposes for which I was given such access by the person whom I am supporting, to hold
such information confidential and, except as may be legally required, will not disclose or
release it to any person at any time without proper consent or authorization.
Further Agree to take appropriate security measures to prevent unauthorized access to
confidential records and personal information which may come into my care and control.
Support Persons' Signature Date
Declared before me
In the Township of Oro-Medonte, In the County of Simcoe
This day of 200
Commissioner of Oaths, etc.
148 Linc 7sour1l, Box 100 P: (705) 487-2171
Oro, Ontario LOL 2X0 F: (705) 487-0133
wwworPag q pte.ca
5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
Appendix "D" 746% _ t'
Township of
Proud Heritage, Exciting Future
Notice of Service Disruption
There (is currently an unexpected / will be a scheduled) service disruption at the
The disruption will be from
This disruption includes:
The following alternate service/facility is available:
until
On behalf of the Corporation of the Township of Oro-Medonte, we would like to thank
you for your patience and cooperation in this matter.
For questions or additional information contact:
phone #, email, and fax #
148 Line 7sotith, Box 100 P: (705) 487-2171 -
Oro, Ontario LOL 2XO F: (705) 487-0133 WWW.O��%tM&Pte-ca.
5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
Appendix "E"
Township of
Proud Heritage, Exciting Future
Customer Feedback Form
Thank you for visiting the Corporation of the Township of Oro-Medonte. We value all of
our customers and strive to meet everyone's needs.
Your feedback is important to us. By answering the following questions you will help our
organization to better assist you.
1
Date and time of your visit:
2
Did we respond to your customer services
❑ Yes ❑ No
needs today?
3
Was our customer service provided to you
❑ Yes ❑ Somewhat
in an accessible manner?
❑ No (please explain below)
4
Did you encounter any problems in
❑ Yes (please explain below)
accessing our good and services?
❑ Somewhat (please explain below)
❑ No
Please add any other comments you may have:
Contact information (optional):
Thank you,
Management
148 Ling 75outh, Boa "100 __ P: (705) 457-2171 - - - - -- - - -
www or pagpte. c a
Oro, Ontario LOL 2X0 F: (705) 487-0133
5.1b) Marie Brissette, Executive Assistant Mayor & Council / ...
Appendix "F"
Township of
Noud Het-itage, Excitisig Futui-e
Request Form
Documentation in Alternative Format
Indicate which document is required in an alternate format:
❑ Accessibility Plan
❑ Accessibility Standards for Customer Service Policy and Procedures
Format Requested: (e.g. Braille, html, text, etc. — include any specific technical needs)
Additional information regarding the request or document (i.e. time factors such as a set
public consultation period)
Thank you for your interest in the Corporation of the Township of Oro-Medonte.
Requested by & Phone #:
Personal information on this form is collected under the authority of section 367(1) of the
Municipal Act R.S.O. 1990, c. M.45. It will be used to provide a document or information
produced by the Township of Oro-Medonte as requested.
Costs of the document shall be as per the Township's Fees and Charges By-law, and all
additional costs incurred due to the conversion will be absorbed by the Office of the
Chief Administrative Officer.
The timeframe attached to the conversion process will vary depending on the media
chosen, the size, the complexity and quantity of documents to be converted.
For questions or additional information contact the Chief Administration Office,
Township of Oro-Medonte, 148 Line 7 S, Oro-Medonte, Ontario LOL 2EO.
Internal Use — To Be Completed by Chief Administrative Office:
Date Received:
Document's Originating
Department/Contact:
Date Completed:
Cost:
148 Line 7south, Box 100 P: (705) 487-2171 WWW.01"�ag � lte. Ca
Oro, Ontario LOL 2X0 F: (705) 487-0133
5.b) Marie Brissette,
Township of
Proud Heritaqe, Exciting Future
Executive Assistant Mayor & Council / ...
Policy
Department/Section
Policy and Procedures for
All
POL-AODA-03
Subject
Enacted by Council:
November 13, 2013
Accessibility Standard for Information and
Motion #
Communications
C131113-4
1. Background
1.1 The Accessibility for Ontarians with Disabilities Act, 2005 ("AODA") was passed with the
purpose of developing, implementing and enforcing accessibility standards in order to
achieve accessibility for all persons with disabilities with respect to goods, services,
facilities, accommodations, employment, buildings structures and premises.
1.2 Ontario Regulation 191/11 entitled "Integrated Accessibility Standards Regulation"
("IASR") came into force in July 2011. Part II of the IASR establishes accessibility
standards specific to information and communications for public sector organizations
and other persons or organizations that provide goods and services to members of the
public or third parties.
2. Definitions
"Accessible formats" may include, but are not limited to, large print, recorded audio, electronic
formats such as HTML, PDF, TIFF and MS Word, braille, read, write or draw, closed
captioning, assistive devices, sign language or interpretation, repeating, clarifying or restating
the information, and other formats usable by persons with disabilities;
"Communications" means the interaction between two or more persons or entities, or any
combination of them, where information is provided, sent or received;
"Communication supports" may include, but are not limited to, captioning, alternative and
augmentative communication supports, plain language, sign language and other supports
that facilitate effective communications;
"Disability" shall mean:
a) Any degree of physical disability, infirmity, malformation or disfigurement that is caused by
bodily injury, birth defect or illness and, without limiting the generality of the foregoing,
includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation,
lack of physical co-ordination, blindness or visual impediment, deafness or hearing
impediment, muteness or speech impediment, or physical reliance on a guide dog or
other animal or on a wheelchair or other remedial appliance or device;
b) A condition of mental impairment or a developmental disability;
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Page 53 of 64
c) A learning disability, or a & Council / .
understanding or using symbols or spoken language;
d) A mental disorder; or
e) An injury or disability for which benefits were claimed or received under the insurance
plan established under the Workplace Safety and Insurance Act.
"Employees" shall mean every person who deals with members of the public or other third
parties on behalf of the Township, whether the person does so as an employee, agent,
volunteer or otherwise.
"Information" includes data, facts and knowledge that exists in any format, including text,
audio, digital or images, and that conveys meaning.
"Person with a Disability" shall mean those individuals that are afflicted with a disability as
defined under the Ontario Human Rights Code.
"Township" shall mean the Corporation of the Township of Oro-Medonte.
3. Statement
3.1 The Township shall use reasonable efforts to ensure that its policies and procedures are
consistent with the following principles:
1) Shall, upon request, provide or arrange for the provision of accessible formats and
communication supports for persons with disabilities in a timely manner that takes
into account the person's accessibility needs, at a cost that is no more than the
regular cost charged to other persons;
2) Shall consult with the person making the request in determining the suitability of an
accessible format or communication support;
3) Shall notify the public about the availability of accessible formats and communication
supports;
4) Shall communicate with a person with a disability in a manner that takes into account
the person's disability.
3.2 When communicating with a person with a disability, employees shall take the person's
disability into account. The Township shall follow four core principles:
1) Dignity;
2) Independence;
3) Integration; and
4) Equal opportunity.
3.3 What can employees do to help persons with disabilities access our documents?
1) Ask how you can help;
2) Offer a variety of methods and formats of communication and how to interact with
persons with disabilities; and
3) Understand the nature and scope of the service offered.
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Page 54 of 64
3.4 This policy and applicab5.o)o"Ag Eto gRc�Cg�)4@41 l@WW ygrACouncil / ...
members of the public, including third parties on behalf of the Township, whether the
person does so as an employee, member of Council, Committee or Advisory Group,
agent, volunteer, student on placement, or otherwise, and all persons who participate in
the provision of goods and services to members of the public or other third parties.
3.5 As provided by the IASR, exemptions to the provision of accessible documents may
include:
1) When the technology to convert the information is not readily available; or
2) The information may be lost in the conversion process and cannot be conveyed in a
meaningful way (examples: visual information in an architectural blueprint).
3.6 If it is not possible to convert the requested material, the Township will provide the
requester with an explanation as to why the information or communications are
unconvertible and a summary of the information or communications requested.
4. Communication Practice
4.1 In-house printed material and publications produced on behalf of the Township shall
contain a note indicating "alternative formats are available upon request" and include
relevant contact information. Where possible, Township publications shall adhere to the
CNIB's Clear Print Standards', being, but not limited to:
1) Use high contrast colours for text and background (examples: black or dark blue text
on a white or yellow background, or white/yellow text on a black/dark blue
background, avoid use of red);
2) Printed material is most readable in black and white and reserve coloured text for
titles, headlines or highlighted material;
3) Keep the text preferably between 12 and 18 points;
4) Leading space, which is the space between lines of text, should be at least 25 to 30
per cent of the point size;
5) Use an Arial or Tahoma font;
6) Use fonts with medium heaviness and avoid light type with thin strokes (examples:
when emphasizing a word or sentence, use a bold or heavy font; avoid italics or
upper-case letters);
7) Choose a monospaced (non -justified) font rather than one that is proportionally
(justified) spaced, keep a wide space between letters;
8) Separate text into columns to make it easier to read;
9) Use wide binding margins or spiral bindings if possible;
10) Use flat pages;
11) Use a matte or non -glossy finish to cut down on glare;
12) Avoid watermarks or complicated background designs;
13) Use distinctive colours, sizes and shapes on the covers of materials to make them
easier to tell apart;
14) Avoid using the return key to add multiple spaces.
4.2 Electronic materials and publications produced on behalf of the Township shall be
provided in electronic formats such as, but not limited to, HTML, PDF, TIFF or MS Word.
http://www.cnib.ca/en/services/resources/Clearprint/Documents/CNIB%20Clear%20Print%20
Guide.pdf
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5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
4.3 Should the Township be requested to provide a person with a disability a public
document or information, the Township will take into consideration the communication
needs of the person with the disability and provide the document or information in a
format that is agreed upon by the person with the disability.
4.4 If one form or method of communication cannot be used by a person with a disability,
the Township will do their best to provide another form or method, or a combination.
5. Types of Disabilities
Below are a few types of disabilities and in no way excludes other types of disabilities.
5.1 Physical Disabilities
Physical disabilities include a range of functional limitations in moving or coordinating one or
more parts of the body (i.e. muscle weakness, tremors, paralysis, Muscular Dystrophy,
tendonitis, etc.). A physical disability may affect an individual's ability to:
1) Perform manual tasks such as holding a pen, turning a key or gripping a door knob;
2) Move around independently;
3) Walk for long distances;
4) Sit or stand for extended periods of time;
5) Control the speed or coordination of movements;
6) Coordination and balance;
7) Manipulate objects; and/or
8) Have strength or endurance.
Information and Communication Procedures:
Ask if they require assistance as people with disabilities often have their own way of doing
things;
1) Do not touch, lean on or interfere with their assistive equipment as this is part of their
personal space;
2) Advise of the Township's use of the CNIB's Clear Print Standards and ask if they
require an alternative format (i.e. audio, PDF, HTML, TIFF, large print, provide the
information electronically);
3) Offer a verbal explanation of the information they are seeking;
4) Ask for their format preference and provide the document or information accordingly.
2 Deaf. Deafened and Hard of Hearin
Hearing loss may cause problems in distinguishing certain frequencies, sounds or words. A
person who is deaf, deafened or hard of hearing may be unable to:
• Maintain conversations over the telephone;
• Understand speech in noisy environments; and/or
• Pronounce words clearly enough to be understood.
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Information and Communicati5r�OWkr@fassette, Executive Assistant Mayor & Council / ...
1) Ask if they require assistance as people with disabilities often have their own way of
doing things;
2) Do not touch, lean on or interfere with their assistive equipment as this is part of their
personal space;
3) Advise of the Township's use of the CNIB's Clear Print Standards and ask if they
require an alternative format (i.e. audio, PDF, HTML, large print, provide the
information electronically);
4) Ask for their format preference and provide the document or information accordingly.
5.3 Vision Disabilities
Vision disabilities can include loss of peripheral (side) vision, lack of central vision therefore
the person cannot see straight, tunnel vision where a person can only see straight ahead,
some people can see the outline of objects while others can see the direction of light, and
some people are completely blind. Vision loss may result in:
• Difficulty reading or seeing faces;
• Difficulty maneuvering in unfamiliar places;
• May restrict a person's ability to read signs, locate landmarks or see hazards;
• Inability to differentiate colours or distances;
• A narrow field of vision;
• The need for bright light, or contrast; and/or
• Night blindness.
Information and Communication Procedures:
1) Don't assume the person can't see the document;
2) Advise of the Township's use of the CNIB's Clear Print Standards and ask if they
require an alternative format (i.e. audio, PDF, HTML, TIFF, large print, provide the
information electronically);
3) Offer a verbal explanation of the information they are seeking.
5.4 Deaf -Blindness Disabilities
Deaf -blindness is a combination of hearing and vision loss. A person with this disability may
utilize sign language systems, Braille, telephone devices, communication boards or a
combination of these. Many people who are deaf -blind use the services of an Intervener who
relays the information to the person with the disability. Deaf -blindness may result in great
difficulty to:
• Access goods and services;
• Communicate;
• Learn or comprehend; and/or
• Orientation and mobility.
Information and Communication Procedures:
1) Don't assume the person can't see the document or can't hear you;
2) As if the person requires the information in Braille or if the person utilizes a screen
reader (examples: JAWs, Dragon Naturally Speaking, Kurzwell) and if the person
desires the document to be formatted to be read by a screen reader.
5.5 Speech Disabilities
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Speech disabilities involve iKWs& Council / ...
difficulty with:
• Pronunciation;
• Pitch and loudness;
• Hoarseness or breathiness; and/or
• Stuttering or slurring.
Information and Communication Procedures:
1) Don't assume the person can't understand the information;
2) Advise of the Township's use of the CNIB's Clear Print Standards and ask if they
require an alternative format (i.e. audio, PDF, HTML, TIFF, large print, provide the
information electronically);
3) Offer a verbal explanation of the information they are seeking.
5.6 Intellectual or Developmental Disabilities
Intellectual disabilities affect a person's ability to think and reason and the person may have
difficulty with:
• Understand verbal or written information;
• Conceptual information;
• Perception of sensory information; and/or
• Memory.
Information and Communication Procedures:
1) Don't assume the person can't understand the information;
2) Advise of the Township's use of the CNIB's Clear Print Standards and ask if they
require an alternative format (i.e. audio, PDF, HTML, TIFF, large print, provide the
information by email);
3) In written information, use the Glenn Pound Methodology's of Plain Language2,
being, but not limited to:
• Say what you mean, write what you mean;
• Use the verb form rather than the noun form (avoid use of impersonal tone);
• Use an active voice rather than a passive voice by using the word order:
subject, verb and object);
• Use positive rather than negative;
• Cut out unnecessary words;
• Keep paragraphs short;
• Leave space between paragraphs;
4) Offer a verbal explanation of the information they are seeking;
5) Offer to provide the document in an abbreviated format and with extra white space.
2 Glenn Pound for MTML Incoming, Metro Toronto Movement for Literacy (March 2000)
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5.7 Learning Disabilities 5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
Learning disabilities include a range of disorders that affect the how a person receives,
expresses or processes information and can result in difficulty with:
• Reading, mathematical skills, writing and/or fine motor skills;
• Problem solving;
• Time management;
• Orientation and following directions; and/or
• Processing information.
Information and Communication Procedures:
1) Use the Glenn Pound Methodology's of Plain Language3, being, but not limited to:
• Say what you mean, write what you mean;
• Use the verb form rather than the noun form (avoid use of impersonal tone);
• Use an active voice rather than a passive voice by using the word order:
subject, verb and object);
• Use positive rather than negative;
• Cut out unnecessary words;
• Keep paragraphs short;
• Leave space between paragraphs;
• Be generous with white space.
2) Give them the time they need to get their point across;
3) Ask if they understand;
4) Make sure you understand what they are asking for and if you don't, ask them again;
5) Provide one piece of information at a time;
6) Be prepared to explain and provide examples regarding information;
7) Remember that the person is an adult and unless you are advised otherwise, can
make their own decisions;
8) Provide the information in various forms (i.e. verbal, written, drawings);
9) Speak directly to the person; and/or
10)Be patient and ask a coworker for assistance if you require it.
5.8 Mental Health Disabilities
Mental health disabilities include a range of disorders; however there are three main types:
anxiety, mood and behavioral. People with mental health disabilities may appear:
• Irritated;
• Aggressive;
• Abrupt;
• Indecisive; and/or
• Spontaneous laughter or anger.
3 Glenn Pound for MTML Incoming, Metro Toronto Movement for Literacy (March 2000)
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Information and CommunicatArWWkr@Sjssette, Executive Assistant Mayor & Council / ...
1) Don't assume the person can't understand the information;
2) Advise of the Township's use of the CNIB's Clear Print Standards and ask if they
require an alternative format (i.e. audio, PDF, HTML, large print, provide the
information electronically);
3) Use the Glenn Pound Methodology's of Plain Language4, being, but not limited to:
• Say what you mean, write what you mean;
• Use the verb form rather than the noun form (avoid use of impersonal tone);
• Use an active voice rather than a passive voice by using the word order: subject,
verb and object);
• Use positive rather than negative;
• Cut out unnecessary words;
• Keep paragraphs short;
• Leave space between paragraphs;
4) Offer a verbal explanation of the information they are seeking;
6) Offer to provide the document in an abbreviated format and with extra white space.
6. Assistive Devices.
A person with a disability may provide their own assistive device for the purpose of obtaining,
using and benefiting from information and documentation. At all times, it is the responsibility
of the person with the disability to be in care and control of the assistive device.
7. Feedback / Complaint Forms.
7.1 The Township will invite and welcome any feedback or complaints and view it as an
opportunity to learn and improve.
7.2 The Feedback / Complaint Form, attached to this Policy as Appendix "A", will be posted
on the Township's website at www.oro-medonte.ca, or provided upon request in a
manner that takes into account the person's disability.
7.3 Feedback or complaints from members of the public shall be received by the Office of
the Chief Administrative Officer in any communicative form appropriate for the person
providing feedback or complaint.
7.4 Any responses will be coordinated appropriately per the direction of the Chief
Administrative Officer in a timely manner.
7.5 Feedback or complaint will be reviewed by the appropriate employees to ensure that all
appropriate and available measures will be undertaken by the Township in the provision
of information and documentation to persons with disabilities.
7.6 Feedback or complaint will be considered highly confidential to ensure the protection of
personal information.
4 Glenn Pound for MTML Incoming, Metro Toronto Movement for Literacy (March 2000)
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7.7 If feedback or complaint,$3 d4J 4AFiWttffle�KW4,6%14OWot&4FyqgefibQ6Wncil / ...
or complaint in a written format and repeat the information to the person providing the
feedback or complaint to ensure accuracy.
8. Training.
8.1 The Township will ensure that all persons to whom this policy applies receives training
as required by Ontario Regulation 191/11 entitled "Integrated Accessibility Standards
Regulation", as soon as reasonably practicable, and reviewed when any amendments
are made to the Township's policy and procedures.
9. Non -Compliance.
9.1 Failure to comply with this policy and applicable procedures will result in disciplinary
action up to and including dismissal.
10. Review and Amendments
10.1 The Accessibility Advisory Committee shall be responsible for the review process and
any recommendation of any subsequent amendments to this policy document. Review
and amendments shall take place within the first quarter of every year, or as reasonably
possible.
It is the responsibility of all employees of the Township of Oro-Medonte to ensure that
they are aware of this policy by completing POL-HR-01-Form 1.
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Appendix "A" 5.b) Marie Brissette, Executive Assistant Mayor & Council / ...
Feedback / Complaint Form
Thank you for visiting the Corporation of the Township of Oro-Medonte. We value all of our
customers and strive to meet everyone's needs.
Your feedback is important to us. By answering the following questions you will help our
organization to better assist you.
1
Date and time of your visit:
2
Did we respond to your customer services
❑ Yes ❑ No
needs today?
3
Was the information and documentation you
❑ Yes ❑ Somewhat
were seeking provided to you in an
accessible format?
❑ No (please explain below)
4
Did you encounter any problems in
❑ Yes (please explain below)
accessing our information and
documentation?
❑ Somewhat (please explain below)
❑ No
Please provide an explanation or add any other comments you may have:
Contact information (optional):
Thank you,
Management
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0 Tnvrrchrp of
Proud Heritage, Exciting Future
Name:
5.c) Marie Brissette, Executive Assistant Mayor & Council / ...
Verbal Matters
(Section 12.3 of Township's
Procedural By -Law No. 2014-194)
Marie Brissette, Executive Assistant Mayor & Council, Special
Projects Coordinator
Item Number/Name: 5c) Survey Distribution
Meeting Date: 03/10/2016
Motion No.: AFCC160310-5
Type of Meeting: ❑ Council
❑ Special Council
❑ Development Services Committee
Accessibility Advisory Committee
Heritage Committee
❑ Human Resources Committee
■ Age Friendly Community Committee
The Committee was presented with an overview of the survey distribution, timelines and
responsibilities.
3/18/16
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5.d) Emma Dickson, Public Interest Strategy &
Verbal Matmunications...
(Section 12.3 of Township's
0 '"1°t's''i�
Procedural B Law No. 2014-194
/YY�/('C��/2C' Y- )
Proud Heritage, Exciting Future
Name: Emma Dickson, Public Interest Strategy & Communications
Item Number/Name: 5d) Focus Groups
Meeting Date: 03/10/2016
Motion No.: AFCC160310-6
Type of Meeting: F] Council Special Council
Development Services Committee
Accessibility Advisory Committee
Heritage Committee
Human Resources Committee
■ Age Friendly Community Committee
The Committee initiated the planning of the two focus groups.
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3/18/16