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12 09 2008 Accessibility AgendaTOWNSHIP OF ORO-MEDONTE AGCESSIBII.ITY ADVISORY COMMITTEE MEETING AGENDA COUNCIL CHAMBERS DATE: TUESDAY, DECEMBER 9, 2008 TIME: 1:00 P.M. ** The meeting will be digitally recorded ** 1. ADOPTION OF THE AGENDA 2. DISC<_OSURE OF PECUNIARY INTEREST AND THE GENERAL NATURE THEREOF: - "IN ACCORDANCE WITH THE ACT" - 1 minute 3. ADOPTION OF MINUTES OF PREVIOUS MEETING 4. PRESENTATIONS a) Sandy Johnston, President, Effective Accessibility Consulting, re: Effective Accessibility Consulting. 5. COMMUNICATIONS a) Report DS-2008-039, Glenn White, Senior Planner, re: 2008 Accessibility Plan - Township of Oro-Medonte. b) Ministry of Community and Social Services, correspondence dated November 17, 2008, re: Proposed Accessibility Information and Communications Standard. c) AMO Alert 08/057, re: Government Releases Draft Information and Communications Standard. d) Office Re-configuration. e) Facility Plan Updatee 6. ANNOUNCEMENTS 7. ADJOURNMENT Effective Accessibility Consulting. Information Session: Customer Service Standard AODA NOW Through the identification, removal and prevention of barriers far persons with disabilities which wit! allow AL<_ people to access your company's goods and services Cop~f¢k EttecUvs ConauifNp. 2~8 Accessibility for C3ntarians with Disabilities Act, 2005 {AODA) WHY To make Ontario fully accessible by 2025 WHAT The Following Standards: - Customer Service, - Built Environment, - Employment, - Information/Communication, - Transportation. Co(ryrigfit EtFecdve mfr Cow. AODA Standards AOOA Compliance Dates omen Jan. 1MO Publ~ Transportation or Pending Built Environment Empioymant information and Pending Pending Communication Pending Copfripht Etrec9ve ConsuKmY. 2U08 1 New Legislation • Under the Accessibility far Ontarians with Disabilities Act, {AODA) as of January 1, 2008, the Customer Service Standard is NOW IrAW Who Daes It Effect? All businesses in C3ntario with at least ONE employee ~e.20oa Customer. Service Standard Mandatory Sensitivity AwarenesslCustomer Service Training For all staff (including volunteers} on how to interact and communicate with persons with various forms of disability. Coppght. Elledive AaemieWtY Gonau8in0. 2008 Customer Service Standard •January 1, 2010 -Public Sector compliance date Public sector examples: gavemment offices, municipalities, schools, hospitals; •:*January 1, 2012 -Private Sector compliance date Private sector examples: restaurants, stares, ail doctors offices, recreational venues, farms, and consultants; cow Elie live ~a 2000 Types of Barriers Attitudinal Barriers - refer to persons who do not knave how to communicate with people with disabilities, or persons who display discriminatory behaviours. - Ignoring someone who has a disability; A Thinking that people with disabilities are inferior; - Showing belittling treatment; - Using insensitive language -such as putting the disability first and the person second; - t_owered expectations -fixating on what a person cannot do instead of what a person CAN do; ` ERective ComulOnp, 2008 2 Diffability People with disabilities are jus# the same as everyone else. !coined the word "diffability" which means different ability - because we all have different abilities. "Dis" is a prefix which means na or not - paired with ability "disabilitya means no ability. ~a, Customer Service Training -Must Include: - Instruction on how to interact with people with disabilities who use assistive devices or require the assistance. of a guide dog, other service animal or the assistance of a support person; ~~ ~o~. Customer Service Training -- Must Include: -A review of the purposes of the AODA and the requirements of the Ontario Regulation 429/07 (Customer Service Standard}; - Instruction on haw to interact and communicate with persons with various types of disabilities; Customer Service Training -- Must Include: - Instruction on haw to use equipment or devices available on the provider's premises or otherwise provided by the provider that may help people with disabilities access the provider's services, such as TiY telephones, elevators, lifts, accessible in#eractive kiosks or other technology; and tea, 3 .Customer Service Training -Must Include. -Ins#ruction on what to do if a person with a particular-type of disability is having difficulty accessing the provider's goods or services. ~. Customer Service. Standard Policy: What you intend to do, including any rules for staff; Procedure: How you will go about it or the steps staff are expected to take; Practices: What you actually do on a day-to- day basis, including how your staff actually offeror deliver your services; Cop,rtipht ERec6ve CanwPonO, 2008 Customer Service Standard Establishment of Policies, Procedures and Practices On the provision of goods and services to people wi#h disabilities Cop~ipM EHxBve n .2W8 Types of Barriers Systematic Barriers -can result from an organization's policies, practices and protocols if they restrict persons with disabilities or are no# inGusive of persons with disabilities. A A hiring process that is not open to people with disabilities; A A policy that does not allow for person with a disability to be accompanied by their guide dog or service anunal; - A policy that does not allow for a person wtth a disability to be accompanied by a support person while accessing goods or services; Cowl, Etfegive CEO.2008 4 Smart Businesses: -Wifl recognize the need for accessibility and make sure that consumers who shop, work or do business with them are satisfied. They will ensure #hat the barriers that may prevent customers from enjoying access to products, services and employment are identified, removed and ~pr'evented. Cop/`ipht EAeclh e Financial Aid • Financial Aid is available for businesses. Nis available through Enabling Accosabiiity Fund which is a govammerri pprrooggram. htto~tlwww hrsdc stc c^atentd~sabilNv issuesteaficali206t3findex.shtmi • SmaN Projects Enabling AccessibN[ty Pmvldes ggrants up to E50,(x10 for protects to renovate buildings, modify vehicles, and/or make information and communication more access. A grant is a transfer payment. • Major Projects Enabling Accessibititpy Provide ~contfib~ aaf~y?utib~e ftwaepn $i ~t~t~~ wind $15,40ot~. A contribution is a conddwnai transfer pa merit, subtect to an agreement a+itth Human Resources and Social Development Canada. CopnipAt. Et(ectrve 2008 Gost to Organizations Initial expenditures may seem high but businesses must consider the revenue they are currently losing from not opening their establishments to people with disabilities; AND there is funding available! Non-compliance fines for public sector and larger private sector businesses can be as high as $100,000 per day; Nan-compliance fines for smaller private sector businesses can be as high as $5o,o0Q per day; CagaiptR Etroclive ame.x~p ~. _- Financial Aid Government of Canada: Revenue Canada Agency. Under the Income Tax Act, 20{1) (q and 20{1) (rr), the Federal government allows businesseslcommerciai burldrng owners to deduct the amount they paid during the taxation year to make renovations or alterations to a building tha#,enabies individuals who have a mobality impairment gain access to the building or to be mobile within it. Cogright EO'ecdve ComWW~y. 2008 5 Financial Aid Gavarnmerrt of Canada: Revenue Canada Agency • Businesses are also a8ov+ed#o deduct prescribed disability- related devices or equipment, such as: elevatpr car position indicator, such as a Braille panel Or an audio signal for individuals having a visual Impairment; visual fire alarm; IIs#eningg device for group meetings; or telephone devices for indlviduais who have a heanr~g impaimrent. • Fpr further information, contact Canada Revenue Agency: TeI: 1-800-959-5525 Vvebslte: www.cra-ar~~.calmenu.htmt corms eve Effective Accessibility Consulting Has Solutions... - We offer interactive and educational Sensitivity AwarenessiCustomer Service Training workshops in accordance with the Customer Service Standards, -We conduct Accessibility Assessments using the requirements of the Ontario Building Code as well as the Canadian Standards Association -Barrier Free Design regulations. Effective Accessibility Consulting Has Solutions.... - Needs Assessments: can be performed to determine your company's accessibility needs according to your company's Policies, Procedures and Practices & in conjunction with the Customer Service Standard legislation. come eagaas nor c«, moe SOMETHING TtJ THINK Over 42°l0 of people with diffabilities in Canada live in Ontario and we have money to spend, .~ 6 Effective Accessibility Consulting Sandy Johnston, PresidentlCansultant; Jason Shanahan, Consultant; (105} 135-G171 • Web She: www.effectiveaccessibility.ca • Email: info@.effectiveaccessibilitv.ca Thank Yau ~o. 7 ~, • r~~ ~r" Ontario Accessibility Standards for Customer. Service Summary of Requirements What you need to know The Accessibility Standards for Customer Service (Ontario Regulation 429/07} came into farce on January 1, 2008. If you are a provider of goods or services, and have one or more employees in Ontario, you will be required to comply with the regulation. If you are a public sector organization designated in the standard, you must comply by January 1, 2010. If you are a private business, non-profit organization, or any other service provider with at least one employee in Ontario, you must comply by January 1, 2012. The regulation outlines same things you must do in order to ensure you are providing accessible customer service to people with various kinds. of disabilities. The following is a summary of requirements: 1. Establish policies, practices and procedures on providing goods or services to people with disabilities. 2. Set a policy on allowing people to use their own personal assistive devices to access your goods and use your services and about any other measures your organization offers (assistive devices, services, or methods) to enable them to access your goods and use your services. 3. Use reasonable efforts to ensure that your policies, practices and procedures are consistent with the core principles of independence, dignity, integration and equality of opportunity. 4. Communicate with a person with a disability in a manner that takes into account his or her disability. 5. Train staff, volunteers, contractors and any other people who interact with the public ar other third parties on your behalf on a number of topics as outlined in the customer service standard. 6. Train staff, volunteers, contractors and any other people who are involved in developing your policies, practices and procedures on the provision of goods or services on a number of topics as outlined in the customer service standard. 7. Rllow people with disabilities to be accompanied by their guide dog or service animal in those areas of the premises you own or operate that are open to the public, unless the animal is excluded by another law. If a service animal is excluded by law, use other measures to provide services to the person with a disability. 8. Permit people with disabilities who use a support person to bring that person with them while accessing goads or services in premises open to the public or third parties. 9. Where admission fees are charged, provide notice ahead of time on what admission, if any, would be charged for a support person of a person with a • disability. 1 Q. Provide notice when facilities or services that people with disabilities rely on to access or use your goods. or services are temporarily disrupted. 11. Establish a process for people to provide feedback on how you provide goods or services to people with disabilities and how you will respond to any feedback and take action on any complaints. Make the information about your feedback process readily available to the public. If you are a designated public sector organization or other provider with 20 or more employees, you must:, 1. Document in writing all your policies, practices and procedures for providing accessible customer service and meet other document requirements set out in the standard. 2. Notify customers that documents required under the customer service standard are available upon request. 3. When. giving documents required under the customer service standard to a person with a disability, provide the information in a format that takes into account the person's disability. 2 TOWNSHIP 4F !JR{~-MEDONTE' ~, . ~~ F- REPC}RT r~ , Report. No. To: Committee of the Whole Prepared By: Glenn White DS-2008-039 Senior Planner Meeting Date: Subject: 2008 Accessibility Motion # June 18, 2008 Plan -Township of Ora- Medonte Roll #: R.M.S. File #: RECOMMENDATIONS}: Requires Action For Information Only It is recommended that: 1. That Report DS-2008-039 be received and adapted. 2. That Schedule "A" of Report DS-2008-039 be adopted as the 2008 Accessibility Plan -Township of Oro-Medonte. 3. That Report DS-2008-039 and attached Schedule "A" (2008 Accessibility Plan - Township of Oro-Medonte) be forward to Ministry of Community and Social Services. BACKGROUND: ACCESSIBILITY PANNING In Ontario, approximately 1.5 million people or 13.5% of Ontarians have a disability. One in three Canadians either has a disability ar is close to someone who does (Environics, 2044}. In 2001, the Canadian population with disabilities is distributed as follows: 3% between the ages of 0 - 14; 10% between the ages of 15 - 64; and 41 °I° aged 65 plus. By the time seniors are aged 75 or alder, more than half experience at least one disability. In 2025, approximately 3 million Ontarians will have a disability, representing 20°f° of the population (AMCTO, Winter 2008). Characteristics of People with Disabilities Approximately 40% of adults with disabilities have a secondary education compared to 48% of the non-disabled population. Unemployment rate of persons with disabilities is 26°lo which is five times higher than the unemployment rate of people without a disability, 5°I°. People with a disability in Canada have an estimated annual consumer spending power of $25 billion. (AMCTO, Fall 2007) DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 1 of 1 General. Types. of Disabilities The following is a list of the general types of disabilities: - Physical -Hearing - Speech -Vision - Deaf -blind -Smell - Taste -Touch - Mental Illness -Intellectual - t_earning - ©ther disabilities that result from other conditions, accidents, illnesses and diseases such as cancer, asthma, seizure disorders, heart attacks, strokes and more. Disabilities could develop from changes to ourselves due to aging which include eyesight, hearing, strength, balance, mobility, dexterity and memory. Many factors can contribute to person having a disability of one farm or another. Barriers to Accessibility Attitudinal notions create barriers to accessibility far persons with disabilities. Inaccurate beliefs about a person's ability will lead to barriers. If someone is abrupt, insensitive, impatient and uncomfortable with people slowed by a physical, language or developmental disability, barriers to accessibility will be created. Policies, procedures and practices can create Systemic Barriers. This occurs when practices or policies restrict participation. The need to fill out a complex form to get a service from a municipality becomes a barrier because a disability prevents a person from being able to complete the form. Communication Barriers are created when a process of providing or sending, or receiving information presents difficulties receiving information in person ar by telephone. This is created by someone who speaks too quickly or unclearly. The use of language that is not understandable because of complex words ar jargon creates communication barriers. Information Barriers are created when information is not available in an accessible format such as: large print, audio video, plain language, Braille, closed captioned video or computer diskette. Inadequate ar incomprehensible signage is created by the usage of font, size, colour, faded or location. Architectural Barriers are created by building design, shape and dimension of rooms' width of doorways, stairways and inaccessible bathrooms creating barriers. Physical Barriers are created when interior and exterior environments such as doors, windows furniture, hardware, recreational or playground equipment, lighting, signage, use of colour and material do not consider the needs of persons with disabilities. Technological Barriers are presented when a technology cannot be modified to support various assistive devices used by persons with disabilities, such as visual alarms for emergency situations or TTY machines. Website may create barriers when DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 2 of 1~ they da not contain colour contrast ar large print options, cluttered appearance and are difficult to navigate. All of these barriers will represent considerable changes to policies and practices that municipalities must consider to provide services to persons with disabilities. Providing accessibility will present municipalities with considerable challenges to remove all barriers well beyond removing only architectural and physical barriers. Transition from the ODA to the AODA In 2001, the Ontarians with Disabilities Act, (ODA) was enacted. The purpose of the ODA is to improve opportunities for people with disabilities by identifying, removing and preventing barriers to provide full participation in life for persons with disabilities. The ODA only applies to specified public sectors. The brander public sector includes: - Provincial Government Ministries - Municipalities, Public transportation organizations, Universities, Colleges, Hospitals, School Boards. The Ontarians with Disabilities Act (C7DA} requires the braadei- .public nectar organizations to develop Annual Accessibility Plans, consult with persons with disabilities to develop plans and make the plans available to the public. Municipalities with populations greater than 10,000 are required to farm an Accessibility Advisory Committee. Annual Accessibility Plans identify action used in the past year and future plans to identify, remove and prevent barriers confronting people with disabilities. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) The purpose of the AODA is to achieve accessibility with respect to goods, services, facilities, employment, buildings, structures and premises by January 1, 2025. The AODA is responsible for the development of accessibility standards and enforcement of standards. The AODA facilitates the creation of Standards Development Committees to create proposed standards. The standards will be created far the purpose of identifying, removing and preventing barriers to persons with disabilities. Persons with disabilities and representatives of government, industries and sectors of the economy will be involved in the development of standards. The development of accessibility standards and adherence to them will be in stages. Unlike the ODA requirements, the AODA Standards will apply to public, broader public and private sectors of Ontario. Organizations will be required to file accessibility reports to the province if a standard applies to them, Two type of standards are to be developed under AODA; the first being common standards applying to all persons and organizations in Ontario covering items such customer service, built environment, employment and information and communications. The second type of standards applies to a single sector of the economy to address accessibility in a particular sector such as transportation. DEVE<_OPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008.039 Page 3 of 1 The ODA is expected to be repealed once the accessibility standards under the AODA are in place. Designated public sector organizations must comply with the Accessible Customer Service Regulation by 2010. Accessibility Plans Accessibility Plans for the implementation of the requirements of the Regulations of the AODA can be Included in annual Accessibility Plans. Accessibility plans can also address barriers related to future Standards created by the AODA such as Customer Service, Information and Communications, Employment, Built Environment and Transportation. The AODA requires that accessibility reports be filed by bath public and private sector organizatians to which an accessibility standard applies. AODA compliance reports will be focused on specific areas of accessibility addressed by each standard. Roles of the Accessibility Advisory Committee (AAC} Both the ODA and AODA require municipalities with populations of 10,000 + to establish Accessibility Advisory Committees. Bath acts require that the majority of the AAC members are persons with disabilities. The ODA defines the municipal Accessibility Advisory Committee role as advising Council an accessibility plans addressing a range of accessibility measures. One of the roles of the AAC includes reviewing site plans far accessibility issues. The AODA defines the role of the AAC as to advise Council on the requirements and the implementation of AODA standards and the preparation of AODA standards reports. Municipalities will have to file an accessibility report on the .Accessible Customer service Standards after January 1, 2010. Customer Service Standard Customer Service Standards deals with the delivery of goods and services to the public The standard includes polices, practices and procedures of an organizatians and employee training regarding customer service. The Customer service regulations were approved by the Government of Ontario an July 31, 2007. The standards came into force on January 1, 2008 as indicated above; municipalities must comply by January 1, 2010. The Customer Service Standard requires Municipalities to establish service policies, practices and procedures that address the provision of goods or services to persons with disabilities. Municipalities should make reasonable efforts to ensure to provide persons with disabilities goads and services in an integrated manner unless an alternate measure is necessary. The Customer Service Standard identified that municipalities should communicate with customers with disabilities in a manner that takes into account the customer's disability, for an example providing an agenda in a larger font to make it easier to read or in an alternate format such as audio ar Braille. DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 4 of 1 +~ Municipalities are required to develop customer service policies, practices procedures and train st<,ff who deal with the public in the provision of accessible customer service. Municipalities will permit customers with disabilities who have support persons ar service animals to use them while accessing goads or services in premises apes to the public. Where admission fees are charged, provide advance native concerning what admission, if any, would be charged to a support person. Municipalities must provide notice of service disruption. The standard requires municipalities to establish a mechanism far customers to provide feedback on the service they receive. This feedback mechanism would have to be in a format to address persons with disabilities. Other Standards Required By the AODA Information and Communication Information delivery and communication will have to address accessibility issues in the future. Items to be addressed could include brochures, ads, reports, agendas and minutes and websites produced by municipalities. The Standards Development Committee {SDC) which was created by the province of Ontario to develop the standards was established in Rpril 2007. The development of this standard is still ongoing. Built Environment This standard will address the issues of Accessibility to, from and within buildings and outdoor spaces. This standard could include interior design of buildings, interior or exterior access routes, streetscapes, etc. This standard has not been developed. Employment This standard wiA address accessibility issues regarding the hiring and retaining employees. The standard could cover areas such as employment policies, procedures and practices including job advertisements and interviewing. The Standards Development Committee recruitment has been completed. and the first meetings were conducted in the fall of 2007. No standard as of this time. Transportation The transportation standard will address transportation accessibility such as training requirements, fixed route and public transit services, taxis services, school transportation, other forms of transportation, accessible features, service animals and personal care attendants. Public review of the initial proposed standard was completed in September of 2007. Final standards are not available as of this date. DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008.039 Page 5 of 1~ ANALYSIS: The Committee conducted site visits and analysis of all Townships' buildings accessible to the public. Please refer to Schedule "1" of the attached 2008 Accessibility Plan - Tawnship of Ora-Medante far the Committee's findings. FINANCIAL: NtA POLICIESlLEGISLATION: Ontarians with Disabilities Act 2001 (ODA) Accessibility for Ontarians with Disabilities Act 2005 (AODA) CONSULTATIONS: Chair of the Accessibility Committee -Councillor Dwight Evans Director of Building and Planning Services -Bruce Hoppe Members afi the Accessibility Committee ATTACHMENTS: Schedule "A" 2008 ACCESSIBILITY PLAN -TOWNSHIP OF ORO-MEDONTE CONCLUSION: Upon review of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the main goal of the Accessibility Advisory Committee aver the next year is advise and work with Township of Oro-Medante Clerk's and Administration Departments to change procedures and policies to comply with the Accessible Customer Service Regulation by 2010. Accessible customer service will translate into different procedures and policies being developed regarding the production and delivery of Council agendas, minutes and by-laws and forms and services to be accessible to all residents of Oro-Medonte. New procedures and training will have to be developed to train municipal employees regarding Accessible Customer Service. Municipalities will have to file an accessibility report on the Accessible Customer Service standards after January 1, 2010. The Accessibility Advisory Committee and municipal staff will have monitor the release of other Accessibility Standards in the future to determine haw these standards will effect haw services are delivered to all residents of the Township of Ora-Medonte. Respectfully submitted: Glenn White Senior Planner Accessibility Committee Staff Liaison d-- Councillor Dwi ht Evans Chair -Accessibility Committee DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 6 of 1 y SCHEDULE "A" ©F REPORT DS-2408-039 2008 ACCESSIBILITY PLAN -TOWNSHIP ©F ORO-MEDONTE Municipal Jurisdiction Participating in this Plan The Township of Oro-Medonte P.Q. Box 100 Oro, ON LOL 2X0 {705} 487-2171 Oro-Medonte is a diverse and beautiful community with a central location in Ontario. A community with a population of 20,031, Oro-Medonte covers a land area of 61,000 hectares, stretching from the westerly border with Barrie, the southerly border with Lake Simcoe, the easterly border with Orillia and Severn Township and the northerly border shared with Tay and also Severn Townships. Oro-Medonte prime location provides residents and visitors alike with the riches of rural life and the convenience of a short drive to Barrie, Orillia and the Greater Toronto Area. Oro-Medonte is accessible by: - Provincial Highways 11, 12 and 400 and County of Simcoe road systems - The Lake Simcoe Regional Airport operated by the municipalities of Oro- Medonte, Barrie and Orillia and located in Oro-Medonte - The Canadian Pacific Rail line, which passes through the Township of Oro- Medonte as it travels from Toronto to Vancouver. - Lake Simcoe, which borders the Township to the South. Oro-Medonte natural beauty, strategic location and progressive municipal government have made us one of the fastest growing rural, family-oriented municipalities in Ontario. Oro-Medonte has a very large land base and contains within it many settlement areas. These the fallowing is a list of the settlement areas in Oro-Medonte: Craighurst Moonstone East Oro Oro Station Edgar Prices Garners Forest Home Rugby Guthrie Shanty Bay Hawkestone Sugar Bush Horseshoe Valley Warminster Jarratt Council Commitment to Accessibility Planning People with disabilities represent a significant and growing part of our population. According to Statistics Canada, about 1.5 million Ontarians have disabilities -about 13.5°l0 of the population. DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 7 of 1~ Disability tends to increase with age. In two decades it is estimated that 20°l0 of the population will have disabilities. Enhancing the ability of peaple with disabilities to live independently and contribute to the community will have positive effects on the future prosperity in Ontario. The purpose of the Ontarians with Disabilities Act and the Accessibility for Ontarians with Disabilities Act is to improve opportunities for people with disabilities through identification, removal and prevention of barriers. Improving accessibility is a shared responsibility. The ODA and AODA requires that the provincial and municipal governments and key public sector organizations review their policies, programs and services through the development of annual accessibility plans. Municipal government play a crucial role in the planning and development of our communities: in their streets, parks, public transit, libraries, social housing, ambulance services, public buildings and elections. Responsibilities, which include enforcing the barrier-free access requirements of the Ontario Building Code and implementing key accessibility considerations under ODA and AODA, are crucial to realizing a vision of local communities that improve accessibility and mobility far their residents. The ODA and AODA builds on relationships and practices which currently exist among councilors, planners, builders and community groups to make municipalities more accessible to peaple with disabilities. The new legislative requirements sets out standards that all municipalities must follow to ensure that existing barriers for people with disabilities are removed over time and that no new barriers are created. Under ODA, all municipalities must prepare and make public all accessibility plans. Municipalities with populations of aver 10,000 must appoint an accessibility advisory committee {AAC) to help them prepare the plan. Improving accessibility is a shared responsibility and the Township of Oro-Medonte wishes to demonstrate leadership in working with people with disabilities to create innovative approaches and solutions far an accessible community. Council appointed an Accessibility Advisory Committee to commence work on an Accessibility Plan for the Township of Oro-Medonte. Accessibility Advisory Committee Members Councillor Dwight Evans Chairperson (705) 487-2171 Bonnie MacDougall Resident (705) 487-2903 Debbie Ball Resident (705) 327-5303 Glen Taber Resident (705} 835-3351 Shirley Paterson (Dmytruk} Resident (705} 326-3374 Glenn White (Senior Planer) Staff Liaison (705) 487-2171 Please contact a member of the Accessibility Advisory Committee for inquires regarding the Accessibility Plan or Accessibility issues. DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 200$ Report No. DS-2008-039 Page 8 of 1 2007-2010 Council of Oro-Medonte NAME TITLE TELEPHQNE NC}. Harry Hughes Mayor (705} 487-2171 Email: Karr r~hughes(c~ara-medante.ca Ralph Hough Deputy Mayor (705) 487-2171 Email: ralph.hough(a~aramedonte.ca Mel Coutanche Ward 1 Councillor (705) 487-2171 Email: mel.coutanche(c~ora-medonte.ca Terry Allison Ward 2 Councillor (705) 487-2171 Email: terry.allison{~oro-medonte.ca Sandy Agnew Ward 3 Councillor {705) 487-2171 Email: sandy.a ny ew(e~ora-medonte.ca John Crawford Ward 4 Councillor (705) 487-2171 Email: iohn.crawfordC>a,oro-medante.ca Dwight Evans Ward 5 Councillor {705) 487-2171 Email: dwight.evans(cz~aro-medonte.ca Administration Department The administration of the municipality occurs through a cooperative effort of the administrative staff consisting of a Chief Administrative Officer, Clerk, additional support staff and elected political representatives of the Township of Oro-Medonte. The key activitiesJresponsibilities of Administration are the preparation and recording of Council meetings and the Committee of the Whole meetings recommending policy development, human resources, and web page mastery. Fire and Emergency Services The Township of Ora-Medonte provides an efficient and high level of quality services from six separate fire stations located in Shanty Bay, Hawkestone, Horseshoe Valley, Rugby, Moonstone and Warminster. The Oro-Medon#e Fire Department provides quality 24-hour a day fir and emergency services for the entire Township, consisting of a full time Fire Chief, Deputy Fire Chief and other full time staff along with a full staff of volunteer fire fighters. Policing Services The Township of Oro-Medonte currently provides policing services through the Ontario Provincial Police {OPP), with one satellite detachment located in Horseshoe Valley. DEVE<_OPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 9 of 1y Plannin - Thc: Township's day to day operations are undertaken by the Director of Development Services, a SE.:nior Planner, one Intermediate Planner and one Planner. Building and By-law Enforcement Building permit review, approvals and inspections as well as enforcing the municipal by-laws are undertaken by the Chief Building Official and supporting technical staff. Library There are currently five libraries that are contracted to provide services to Ora-Medonte residents. The libraries are all located in adjacent municipalities and are listed as follows: Barrie Public Library Coldwater Public Library Orillia Public Library Midland Public Library Springwater Public Library Public Works The delivery of municipal road service is the key responsibility of the Public Works Department, maintaining approximately 600km of road network. Due to the geographical location of the Municipality there are two road garages -one located in the South on Line 7 at 15156 Side Road and one in the North (orated in the Village of Moonstone. Engineering & Environmental Services Department The Engineering & Environmental Services Department's key responsibilities are the daily testing and maintaining of 12 separate well water treated systems located within the Township. Recreation There are eight Township-owned Public Community Halls within the Township of Oro-Medonte. Carley Hall Craighurst Hall Eady Hall Edgar Hall Hawkestone Hall Jarrett Hall Old Town HaN Warminster Hall These halls have been serving the communities for a number of years. The public community halls are under the direction and supervision of the Manager of Recreation, but the volunteer efforts in the communities have fundraised, programmed and maintain these halls. There is one township arena in Oro-Medonte built in 1972 located on Highway 11 at Guthrie. This facility has artificial ice, and is regulation size (approximately 218 feet long and 100 feet DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 10 of i~ wide}. In 1976 an addition was put on the existing arena as well as new dressing rooms. In 1989 there were further renovations to the entrance and banquet hall. There are 52 Township-owned public parks in Ora-Medonte. Treasury The Treasurer of the Township of Oro-Medonte is responsible for the care and control of all finances as it pertains to the municipality and assists the numerous departments with annual and capital budget expenditures. Ubiectives of the Plan Persons with disabilities represent a significant and growing part of our population. Enhancing the ability of people with disabilities to live independently and contribute to the community will have positive effects an future prosperity in Ontario. The Township of Oro-Medonte embraces the goal to improve opportunities for people with disabilities through identification, removal and prevention of barriers to participation in the life of the province. Accessibility plans are intended to address existing barriers to people with disabilities and to prevent new barriers from being established. A great number of our seasonal residents are demand for accessibility will increase. The Township of Oro-Medonte desires to ensure accessibility for its citizens and visitors alike. Methodology Council appointed the Accessibility Advisory Committee to identify past initiatives and identify remaining barriers in the municipality. The Accessibility Advisory Committee met three times in the fall of 2007, to conduct site visits of eight community halls and the township's arena to conduct accessibility reviews of the interior and exterior of the buildings. Schedule "1" of this Plan details the committee's observations and recommendations regarding accessibility issues found at the buildings. These recommendations indicate the committee's views on what still could be done to make the buildings accessible to the residents of the township of Oro- Medonte. The Accessibility Advisory Committee will have to work with and advise the individual Community hall boards to the implement the recommended changes to the buildings to the achieve the accessibility goals of this Plan. Schedule "1" farms part of the 2008 Accessibility Plan -Township Ora-Medonte. DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 11 of 1 SCHEDULE "1" 2008 ACCESSIBILITY PLAN -TOWNSHIP OF ORO-MEDONTE Recommended Accessibility Upgrades to Municipal Halls and Buildings Site visits were conducted by the Accessibility Committee during the Fall of 2007. Proiects Reviewed: Hawkestone Community Hall, Ora Fairgrounds -Old Town HaH Edgar Community Nall Jarrett Hall Warminster Community Hall Carley Community Hall Eady Community Hall Oro-Medonte Community Arena, Craighurst Community Hall General: The purpose in reviewing these properties was to assess accessibility. Nawkestone Community Hall EXTERIOR: 1. Designated "handicapped parking" should be identified and relocated adjacent to the ramp. Fill gaps in asphalt paving adjacent to start of ramp. 2. Nosings of concrete steps should be painted yellow. (for visually disabled} 3. Provide a mare level threshold at main entry. An automatic door opener at main entry is strongly recommended 4. Provide exterior lighting at main and basement fire exits. INTERIOR: 1. Washrooms -lower mirrors above sink so person in a wheelchair can see him/herself. 2. Access to basement - apply a visual strip on carpet nosings, properly & securely installed so as not to cause tripping. {for visually disabled} 3. Provision of a "chair glide" on stairs to basement should be considered. It was the Accessibility Committee's opinion that generally it would appear that these upgrades, with the exception of the "chairgiide", can be provided at minimal cost. Oro Fair Grnrrnrls -Old Tcawn Hall EXTERIOR: 1. Signage ~ front door indicating existence of wheelchair ramp at the rear of the building should be provided. 2. Provide identified "handicapped" parking spaces} at rear of building and extend walkway leading from the rear ramp to this new parking area. DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 12 of 1~ INTERIOR: 1. Access from the main Haar hall through to the rear emergency egress is too narraw far wheelchairs {restricted by the stairwell wall configuration). It was suggested that consideration be given to eliminating the angled stage wall adjacent to the corridor to enable a wider hallway. 2. Provide exterior lighting at rear wheelchair ramp as well as all secondary exits. Edgar Community Hall EXTERIOR: 1. While the wheelchair ramp has aged, it appears in sturdy condition. 2. Na designated parking spaces {paved) seem to exist, and could be suggested. INTERIOR: 1. Signage indicating location of washrooms is rcommended and should be provided. 2. There is no handicapped access to the basement dining (activity area; a "chair glide" could be suggested. 3. Re-lamp "exit" sign leading to front from main hall. 4. Handicapped washroom -provide lever type faucets, and relocate pail & mop elsewhere as they impede access !egress for persons in a wheelchair. Jarrett Hall INTERIOR: 1. Washrooms -suggest lever handles for faucets; access to urinal is difficult; access to sink in the women's is 32" causing the space to be narrow and cramped and should be a coat hank in the stall. 2. Basement: Eliminate dangerous drop between tiied kitchen floor and concrete floor. All stairs should have identifying nosing strips. EXTERIOR: 1 It is assumed that handrails will be provided for the newly-poured concrete deck. 2 Provide better exterior lighting at actual exit area. 3. Eliminate the approx. 3" drop between new slab and existing wood ramp. 4. Improve transition between bottom of ramp and adjacent interlock paving. 5. Main entry Reduce riser height at the door. 6. Accessible parking spaces to be clearly identified. Warminster Community Hall INTERIOR: 1. Two washrooms are provided, one suited for H.C use. Access to the sink is difficult, however, due to cupboard built below -suggest removing /relocating cupboard. Provide lever type faucets in the washrooms. EXTERIOR: 1. Na rear egress is provided in case of fire or other emergencies! 2. The "exit" sign, while illuminated, may be difficult to see {turn 90 degrees to face hall). There is no landing here either. 2. Steps need to be outlined in yellow far the visually challenged. Carley Community Hall DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 13 of 1~ INTERIOR: 1. Accessibility to the W.G.'s is not possible for persons in a wheelchair. 2. Steps need to be outlined in yellow for the visually challenged. EXTERIOR: 1. There is no rear access and no ramp. To achieve this, suggest moving the refrigerator over, and provide a ramp from the entrance adjacent to the kitchen. 2. Door width from main entry to main hall may be too narrow far wheelchair access, or at least somewhat difficult for maneuvering. Eady Community Nall: INTERIOR /EXTERIOR 1. Handicapped washroom is suitably designed. Goat hook is recommended for rear of door. 2. Egress from main hall to H.G exit is very tight. {approx. 31"wide} 3. Access to lower hall {for meals, etc.} is not possible for those in wheelchairs. 4. Some type of "wheelchair lift" {at the newly-constructed access to /from basement} is recommended, and probably required to afford safe entry and egress for those using a wheelchair. 5. Re-lamp "exit" sign from hall to main entry. Exterior lighting is required. 6. Provide an adequate handrail on the somewhat "complex" H.G. ramp. 7. Accessible parking spaces need to be identified. 8. Stairs need to be identified for the visually challenged. Oro-Medonte Community Arena EXTERIOR: 1. Adequate parking seems available; recommend provision of visible signage far H.G. 2. It is strongly recommended that the two H.G. parking spaces be relocated to the two spaces adjacent to the front entry. 3. Front entry equipped with "push-button" opener, and has proper threshold. INTERIOR: 1. H.G. washroom: A higher toilet and lever faucet handles are recommended. Also, the entry door is somewhat difficult to operate. Vestibule in 2"d floor H.G. washroom is somewhat "tight" but probably manageable. 2. While a "lift" has been conveniently provided, actual access to and from may be difficult for some persons in a wheelchair (not rectifiable}. Generally this facility appears to be well-equipped 1 planned {even a ramp is provided for wheelchair access to the bleacher area}, for accessibility, and no major upgrade seems to be required. Craighurst Community Hall EXTERIOR: 1. Parking spaces are not available. A lever handle is needed for the main entry. INTERIOR: 1. There is no running water, and only a composting toilet facility. DEVELOPMENT SERVICES DEPARTMENT Meeting Date, June 18, 2008 Report No. DS-2008-039 Page 14 of 4V Public Review of Information and Communications Standards Development Committee's Initial Proposed Accessible Information and Communications Standard Today is the launch date of Public Review for the Initial Proposed Accessible Information and Communications Standard as part of the Accessibility for Ontarians with Disabilities Act, 2(705. The proposed standard for accessible information and communications was developed by an external Information and Communications Standards Development Committee (SDC}. This external committee included representatives from the disability community as well as the public and private sectors. The SDCs initial proposed standard is now posted for public review and feedback. The initial proposed standard does not necessarily reflect the point of view of the government. The public review period to make comments on the SDC's Initial Proposed Accessible Information and Communications Standard is from November 17, 2408 to January 16, 2009. Once the public review period is aver, the standards development committee will reconvene to consider your feedback. They may make changes to their initial proposed standard based on the feedback prior to finalizing a proposed standard for submission to the Minister of Community and Social Services. Those interested in reviewing the SDC's proposed standard or participating in the accessibility standards development process can find more information on the Ministry of Community and Social Services' website at: English: htt :llwww.mcss. ov.on.calmcss?en lishf illarslaccessibilit Ontario/accessonCbusiness/informat ionl French: I°~tt~:flwww, mcss,c~ov.on.caAmcss/french~il(ors/accessiilityOntario/accesson/business/informati onlindex Public consultation sessions will be conducted across the province. To participate in a consultation session, to request a document in an alternate format, to find out about alternate methods of providing feedback, or for any additional information regarding the public review process, please call 1-888-482-4317 ortoll-free TTY 1-888-335-6611, or email public.review~oliverwyman.com. If you require assistance to participate in this activity, please do not hesitate to contact us. Thank You. ~; ~~ ,~ Ministry of Community Minist~re des Services '~ and Social Services sociaux et communautafres Minister's Office Bureau de la Ministre Hepburn Block Edifice Hepbum Queen's Park Oueen's Park ~~ Ontario Toronto ON M7A 1 E9 Toronto (Ontario) M7A 1 E9 Tel.: (416) 325-5225 TAI.: 416 325-5225 Fax: (416) 325-3347 Tei~c.: 416 325-3347 November 17, 2008 Dear Accessibility Advisory Council Chair, Ontario is another step closer to making the province accessible for people with disabilities. Today, we are releasing the initial proposed accessible information and communications standard for a 60-day public review period. This standard was developed by a committee of people from the disability and business communities from across the province. The committee's proposed standard outlines ways that businesses and organizations can break down barriers to provide information that is accessible to everyone. We want feedback to help make the proposed accessible information and communications standard make sense for everyone. The committee's initial proposed standard will be available for review until January 16, 2009. Everyone will have an opportunity to provide their input online at www.ontario.ca/community, where you can also find information about providing feedback in alternate formats and methods. Consultations are also being conducted around the province. Please call Hope Fridal at 1-888-482-4317 or e-mail public.review@oliverw~man.com for more information. To help answer any questions you may have, I've included in this package: • A copy of the proposed standard • A summary of the proposed standard • A news release and backgrounder Frequently asked questions. This is the third accessibility standard to be released for review under the Accessibility for Ontarians with Disabilities Act. Under this act, we have a goal to build an accessible province by 2025 through the development and enforcement of standards to remove barriers in important areas of everyday life. Our first standard -for customer service - is now law with implementation dates of January 1, 2010 for the public sector and January 1, 2012 for the private sector. Committees are developing other standards for Cransportation, employment and the built environment. For more information about improving accessibility for people with disabilities, visit www.AccessON.ca. We all have a role to play in breaking down barriers for people with disabilities. By working together, we can reach our goal of an Ontario that is accessible and open to everyone. Sincerely, (Original signed byj Madeleine Meil-eur Minister IC-SDC File #: N84 Ft5.5 Accessible Information and Communications Standards Development Committee ("the Committee") The Committee's Annotated Recommendations for an Initial Proposed Standard for Public Review Introduction It is the Committee's vision that by 2025, information and methods of communication are designed and developed up-front to be accessible to people with disabilities. The Committee also recognizes that individual accommodation will always be necessary. This proposed standard is progress toward what organizations in Ontario will be doing by 2025 to ensure they are not excluding people with disabilities as they prepare information and communicate with employees, other organizations, service recipients and the general public. IC-SDC File #: N84 R5.5 1. Scope For the purposes of this standard: "information" refers to data, facts, knowledge and the subject matter that may exist in any format such as text, numbers, image or sound and that conveys meaning; "communication" refers to the interactive process between two entities (people, systems) where information is provided, sent or received. This standard establishes accessibility requirements for: • Four broad categories of communication, defined as: a} Prepared communication to someone (examples: store flyers advertising products and promotions; brochures, schedules, program and funding criteria}, b) Predictable communication from someone - (examples: filling out a questionnaire, survey or application; a multiple choice examination; filling an order farm for goods), c} Unprepared communication to someone - (examples: real-time facility evacuation instructions; diagnosis and treatment information}, d) Unpredictable communication from someone - (examples: requests for assistance; essay and report-writing). • Information Technology (IT)-based information and communication systems, • Business enterprise systems, and • Individual accommodation. 1.1 Application of Standard Except where otherwise noted, timelines for compliance with this standard are: Class 1 -Private Sector or non-profit organizations with 1-19 employees, by December 31, 2013 2 IG-SDC File #: N84 R5.5 Class 2 -Private Sector or non-profit organizations with at least 20 employees, by December 31, 2012 Class 3 -Public Sector arganizations with 1 employee ar more, by December 31, 2011 Committee Comments Section 1: The scope of the proposed standard is intended to cover the broadest range of haw people send and receive information and communications. Organizations provide, and people are able to take advantage of a variety of options for accessing and providing information, many of which include options that are not necessarily technology-based. As a result, there was a general consensus among Committee members that a standard not be limited to the accessibility of information and communication technology. Committee members noted their intent not to develop any obligations for any Ontario-based manufacturers ar developers of hardware or software that would create a competitive disadvantage. Some key areas of information and communications are not within Ontario's jurisdiction to regulate (e.g. telecommunications including broadcasting and federally-regulated bank Automatic Teller Machines (ATMs)). Some information and communication matters are being dealt with by other standards development committees (example: some requirements related to accessible fixed signage and way-finding are in Ontario's Building Code and, as such, are within the scope of the Accessible Built Environment Standards Development Committee's work). The Committee members support the use of the same classes created by the Accessible Customer Service Regulation and other legislation (e.g. Workplace Safety and Insurance Act, 1977, in which the duty to co-operate in return to work does not apply to employers who regularly employ fewer than 20 workers). Some Committee members suggested that the potential application of the proposed standard to arganizations with 0 employees (e.g., condominium corporations, office holders) be further explored. Some Committee members expressed the view that, rather than propose specific dates for compliance, the Committee should identify timelines in a manner that ties the compliance dates to the enactment of a regulation (e.g. "compliance is required within X months or years of enactment of a regulation"). 3 IC-SDC File #: N84 R5.5 Committee members sought feedback from groups including disability groups, municipalities, hospitals, school boards, educational institutions. • Some said that the requirements needed to be more inclusive of the broad range of disabilities. ^ Same said that the four categories of communication were too broad in scope and did not provide the needed specificity about what is and is not included in the first five years of this standard. ^ Some commented that the approach to scope and application may not be achievable within five years. ^ Some provided alternative timeframes and additional classes. ^ Many expressed concern about cast and impact. Key points far consideration during public review: The Committee is seeking input on: ^ whether the scope and application proposed by the Committee is achievable as a five-year objective; ^ whether organizations should be expected to be compliant with all provisions of the standard at the same time or if various parts of the standard should be phased in; and ^ whether the Committee's approach should be consistent with classes used in the Accessible Customer Service Standards Regulation. 2.0 Organizational Requirements 2.1 General Accessibility Requirements When organizations provide individual accommodation as required by Ontario's Human Rights Code, the organization shall meet the requirements of Section 5 and Schedule 1 and: a) give the individual at least the same time to review, respond or use the information and communications for the intended purpose as given to others, b) provide the same quality so that it is equally up-to-date, complete, and accurate as is available to others, and c) provide the same availability in terms of time and place as is available to others. 2.2 Organizational Policies, Practices and Procedures 2.2.1 All organizations shall develop, implement, and maintain policies, practices and procedures to ensure compliance with requirements of this standard. Application of 2.2.1 4 IC-SDC File #. N84 R5.5 This requirement applies to organizations in all classes. However, Class 2 and Class 3 organizations shall document the policies, practices and procedures and make these available to persons with disabilities upon request in a manner consistent with Section 5 and Schedule 1 requirements. 2.2.2 (Jrganizations shall develop a policy and establish a practice and procedure: a) on making information and communications available in plain language; and b) for the provision of communication assistance upon request. Application of 2.2.2 This requirement applies to all Class 1 providers of critical services. However, Class 2 and Class 3 organizations shall document the policy, practice and procedure and make these available to persons with disabilities upon request, in a manner consistent with Section 5 and Schedule 1 requirements. 2.3 Statement of Commitment All organizations shall develop and maintain a statement of organizational commitment to accessible information and communications that is consistent with this standard and at minimum addresses the following elements: a) training employees in accessible information and communications; b) meeting the needs of persons with disabilities in a timely fashion that recognizes the urgency of the situation; c) identifying, removing, and preventing barriers to the access of information and communications; and d) providing information and communication services, resources, products, practices, and systems that are consistent with this standard. Application of 2.3 This requirement applies to organizations in all classes. However, Class 2 and Class 3 organizations shall document the Statement and make it available to persons with disabilities upon request, in a manner consistent with Section 5 and Schedule 1 requirements. 2.4 User Request and Feedback Processes All organizations shall establish processes for receiving and responding to user requests, feedback, and complaints regarding accessible information and communications. The processes shall: 5 IC-SDC File #. N84 R5.5 a) be made available to employees, the general public and all users of information in a manner consistent with Section 5 and Schedule 1 of this standard; and, b) permit persons with disabilities to identify their communication needs and to communicate in a manner consistent with Section 5 and Schedule 1 requirements. Application of 2.4 This requirement applies to organizations in all classes. However, Class 2 and Class 3 organizations shall document the processes and provide information to persons with disabilities upon request that the processes exist and what they cover, in a manner consistent with Section 5 and Schedule 1 requirements. 2.5 Cast for information and communications in alternate accessible formats The cost to the person with a disability for alternate accessible formats as required by any sections of this standard shall be no mare than the regular cost of the formats charged to others. 2.6 Duty to inform Organizations shall inform persons with disabilities regarding the availability of accessible information and communications. Application of 2.6 This requirement applies to organizations in all classes. However, Class 2 and Class 3 organizations shall do so in a manner consistent with Section 5 and Schedule 1 requirements of this standard. 2.7 Training Organizations shall ensure training and guidance to employees, volunteers and others who are responsible for designing or providing and receiving information and communications on behalf of the organization that includes: a) the organization's policies, procedures and practices for providing accessible information and communications for persons with disabilities; b) information and communication barriers to and needs of persons with disabilities; c) the organization's resources and tools for providing accessible information and communications; and d) how to provide information to and communicate with persons with disabilities in emergency and crisis situations. Application of 2.7 This requirement applies to organizations in all classes. However, Class 2 and 6 IC-SDC File #: N84 R5.6 Class 3 organizations shall document the training program and provide information to persons with disabilities upon request that the training program exists and what it covers, in a manner consistent with Section 5 and Schedule 1 requirements. 2.8 Emergency and Public Safety information 2.8.1 For the Public Organizations shall provide their emergency and public safety information where this information is required under existing law, in a manner consistent with Section 5 and Schedule 1 requirements, as follows: a) evacuation procedures and information about facility alarms for all buildings to which public access is allowed; and b} information concerning plans for incidents that threaten life, property, operations, or the environment. 2.8.2 For Employees Organizations shall provide the following emergency and public safety information to employees with disabilities, in a manner consistent with Section 5 and Schedule 1 except for Clause 5.2.a), but not limited to: a) information relating to work place evacuation procedures and information about facility alarms; b} workplace health and safety procedures and systems; c} workplace hazardous materials information system; and d) information concerning plans for incidents that threaten life, property, operations or the environment. Application of 2.8.1 and 2.8.2 These requirements apply to all classes of organizations and all organizations shall comply with these requirements within 3 months of the standard coming into force. However, Class 2 and Class 3 organizations shall document the information for complying with Section 2.8 and inform persons with disabilities upon request that the information exists and what it covers, in a manner consistent with Section 5 and Schedule 1 requirements. Committee Comments Section 2: The intent of this section is to outline the requirements for all classes in a variety of areas. The Committee recognizes that individual accessibility is already covered by existing human rights laws in Ontario. The Committee's intent is to reiterate 7 IC-SDC File #: N84 R5.5 existing requirements as this standard outlines technical requirements for individual accommodation. It is intended that the technical requirements set out in Schedule 1 establish an Qntario-wide standard for accessible alternate formats and means of communication such as accessible web pages, sign language interpretation, and so on. As a result, all organizations in 4ntaria, when they are accommodating persons with disabilities, will for the first time, have technical standards to refer to which will create consistency across the province. Organizations must have policies on haw accessible information and communications are made available. There is also a requirement for most organizations to provide these policies upon request. Committee members felt that this was an important requirement particularly for large organizations. The Committee believes that plain language is important - it benefits everyone, not just persons with disabilities. There are many good best practices which organizations can use in developing their policies, practices and procedures on plain language. The intent is that organizations have the flexibility to produce plain language policies and practices suitable to their individual circumstances. Personal communication assistance is provided when a person is chosen and directed by someone with a communication disability to assist him/her in communicating with another person in face-to-face, written or telephone contexts. The communication assistant uses specific, individualized strategies to ensure accuracy, authorship and completeness of the person's intended message to another person. Communication assistants may be informal {e.g. family members, friends) or they may be trained communication assistants that are required in specific situations (e.g. legal, court, health or counselling services etc.). Class 1 comprises private sector or non-profit organizations with 1-19 employees.* Within this class there are organizations and professionals who provide critical services, e.g. doctors, lawyers and organizations providing financial and counselling services. The Committee has identified these critical service providers within Class 1 as an important group that should meet the same requirements as Class 2 and Class 3 organizations in many areas of the standard. The Committee noted that the organization has the duty to inform persons with disabilities that accessible information and communications exist. Committee members felt it was important, not only for organizations to provide notice of accessibility formats, but that people with disabilities inform organizations about their needs. 8 IC-SDC File #: N84 R5.5 Some Committee members noted the importance of training people to provide information and to communicate with people who not only have disabilities, but also with people who have communication disabilities whether they are due to sensory, motor, cognitive, or language disabilities. The training requirements apply to all organizations. Larger organizations must document their training procedures. There were some concerns expressed about the requirement for organizations to train people who are not their employees. The Committee is recommending that organizations be required to ensure that employees, volunteers and others are trained. There was general agreement that first responders (emergency, fire, ambulance) need to be knowledgeable about communicating with persons with disabilities in unprepared communication situations and required training on tools and resources applicable in such situations. The Committee also generally agreed that organizations should be providing emergency and public safety information in an accessible manner almost immediately after this regulation comes into effect. Some members expressed concern that the standard will require them to provide alternate formats of information (e.g., material safety data sheets for workplace hazardous materials information systems} that they do not have control over. Throughout this section, several organizations suggested that requirements include a "reasonable efforts" threshold, but this is not consistent with Ontario's human rights regulatory framework which requires the accommodation of persons with disabilities to the point of undue hardship. The Committee recommends that government work with stakeholders to make guidelines and other support tools available at the same time the standard comes into effect to assist organizations in developing best practices. Most obligated organizations commented on the potential costs and impacts of these requirements. Key p©ints for c©nsideration during public review: The Committee is seeking input on: ^ whether the relationship between Ontario's Human Rights Code and this standard is clear; ^ how and when training should be provided; ^ whether there are specific situations where compliance with the requirements in this section may be difficult; and ^ how organizations can ensure that vendors and other individuals and organizations with whom they contract to provide goods and services on their 9 IC-SDG File #: N84 R5.5 behalf are knowledgeable about the organization's obligations under this standard. 3.0 IT-based Information and communication systems lnfarmation and communication systems refer to systems used to deliver or receive information or communications through a camputer. This includes but is not limited to Web sites, software applications, and computer-based telecommunication systems. 3.1 New IT-based information and communication systems New IT-based information and communication systems shall have an accessible user interface and content file format by default when made available far use by employees or the public in accordance with the timelines in section 1.1. 3.2 New content delivered through existing IT-based information and communication systems New content delivered thraugh existing IT based information and communication systems shall be available in an accessible digital file format in accordance with the timelines in section 1.1. 3.3 User interfaces of existing IT-based information and communication systems The software user interfaces of existing (IT-based) information and communication systems shall be accessible in accordance with the timelines in section 1.1. Application of 3.1, 3.2, and 3.3 This requirement applies to all Class 1 providers of critical services and Class 2 and Class 3 organizations. Committee Comments Section 3: The intent of this section is to outline the requirements for organizations in Classes 1 providing critical services, Class 2 and Class 3 using computers or electronic means to deliver or receive information and communications. IT information and communication systems support the organization's interaction with their customer or the consumer of the information as well as the interaction of employees with selected IT systems within an organization. Although these systems are important to an organization's ongoing operations, they are not of the same scale (complexity, size, investment) as the Business Enterprise 10 IC-SDC F11~ #: N84 R5.5 Systems referred to in Section 4. Some examples of these systems include: a public web site for a business selling products (e.g. books or hardware} online, a kiosk in a retail stare used by a consumer to complete a wedding gift registry, a municipal web site that makes council agendas and meeting minutes available to the citizens, or a hospital website that provides general health service information online. Within an organization, an example would be a company Intranet web site which is used by employees to refer to company policies and events The Committee generally believes that: ^ when organizations procure new IT-based information and communication systems on a `go-forward-basis,' the new systems must comply with the technical requirements set out in Schedule 1; ^ accessible digital file formats must be used whenever an organization develops or delivers new content across or through existing IT-based systems; ^ where existing IT-based information and communication systems remain in place, accessible user interfaces must be implemented when made available for use by employees or the public. The Committee extensively discussed the relationship between IT-based information and communication systems and business enterprise systems. Some Committee members noted that making the user interfaces for existing IT based systems accessible may be difficult to achieve in all cases. Several Committee members felt that organizations may not be able to control the design of existing IT-based information and communication systems as such systems may be purchased `off the shelf' with little if any potential for a procuring organization to request customization. Some sectors questioned whether the timelines for complying with these sections were realistic and technically achievable. Key points for considers#ion during public review: The Committee is seeking input on: ^ whether organizations that are subject to the requirements in this section of the standard have the capacity to comply within the specified timelines. 4.0 Business Enterprise Systems 11 IC-SDC File #: N84 R5.5 Business enterprise systems refer to large and complex information technology applications capable of supporting fundamental (internal and I ar external) business processes which are critical to the continued operation and growth of the organization. 4.1 Newly acquired business enterprise systems Once the standard is in force, newly acquired business enterprise systems shall be compliant with Section 5 and Schedule 1 except for Clause 5.2.a) when made available for use by employees or the public. 4.2 Not yet deployed or implemented business enterprise systems Once the standard is in farce, organizations with business enterprise systems (with a contractual or financial commitment already in place) but not yet made available to employees or the public shall meet the requirements of Section 5 and Schedule 1 except far Clause 5.2.a) within 3 years of this standard coming into effect. Organizations shall ensure that user interfaces and data formats shall be compliant at the time they are made available for use by employees or the public. 4.3 Deployed or implemented business enterprise systems Once the standard is in force, organizations with business enterprise systems already made available to employees or the public shall meet the requirements of Section 5 and Schedule 1 except for Clause 5.2.a) at the time of system update and no later than within 6 years of this standard coming into effect. User interfaces and data formats shall be compliant by 2012. Application of 4.1, 4.2, and 4.3 This requirement applies to all classes of organizations. Committee Comments Section 4: Business Enterprise Systems include large and complex software which is used by organizations, e.g. the Human Resources system managing employment records, a municipal taxation system, a school board payroll system, a hospital patient admission system, a student enrolment system at a university, or an inventory control system for an auto manufacturer. Business enterprise systems often require significant investment (capital investment} for implementation and on-going support. The Committee was concerned that the initial proposed standard not compromise the core function of the businesses. The Committee believes that: 12 ~~ IC-SDG File #: N84 R5.5 ^ when organizations procure new business enterprise systems on a `go- forward-basis' the new systems must comply with the requirements set out in Section 5 and Schedule 1; given the long timeframes needed to procure new business enterprise systems, and the complexity of those systems, organizations require up to 3 years to make not yet deployed business enterprise systems compliant with the requirements set out in Section 5 and Schedule 1. User interfaces and data formats can be made compliant consistent with the requirements set out in Section 5 and Schedule 1 as the new systems `go live' and, as well, business processes can be adjusted. given the complexity and critical nature of many Business Enterprise Systems, where those systems are already in place, organizations may require up to 6 years to make the systems compliant with the requirements set out in Section 5 and Schedule 1. User interfaces and data formats can be made compliant with the requirements set out in Section 5 and Schedule 1 by 2012. A number of sectors questioned whether the specified timelines for compliance were realistic and technically achievable in all situations. Several committee members felt that organizations may not be able to control the design of business enterprise systems as such systems may be purchased `off the shelf' with little if any potential for a procuring organization to request customization. Key points for consideration during public review: The committee is seeking input on: ^ whether organizations that are subject to the requirements of this section have the capacity to comply within the specified timelines. 5.0 Accessible formats and methods 5.1 Application The following requirements apply to all Class 1 providers of critical services and Class 2 and Class 3 organizations. 5.2 Provision of information and communication formats and methods Organizations shall have the capacity to provide information and communications: a) upon request from a person with a disability: 13 IC-SDC File #: N84 R5.5 b) in a format that takes into account the person's disability; c) in a format ar method appropriate for the type of communication (prepared, predictable, unprepared ar unpredictable) (Clauses 5.3 to 5.6); and d) in accordance with technical requirements contained in Schedule 1. Organizations shall provide information and communication formats and methods to persons with disabilities: a) to give the individual at least the same time to review, respond or use the infarmation and communications far the intended purpose as given to others, b) providing the same quality in that it is equally up-to-date, complete, and accurate as is available to others, and e) providing the same availability in terms of time and place as is available to others. 5.3 Prepared Communica#ion to a person with a disability 5.3.1 Print information Organizations shall, in accordance with Clause 5.2, provide the fallowing when prepared information and communication is provided in a print format: a) an accessible electronic format (e-text) of the document, b) a Braille-ready electronic format or Braille printout of the document, c} an accessible audio format of the document, d) an enlarged (large print) version of the printed information, e) an electronic version of the document with supports far comprehension 5.3.2 Static Web Page Organizations shall, in accordance with Clause 5.2, provide an accessible static web page when prepared information and communication is provided through a static web page. 5.3.3 Dynamic Web Site Organizations shall, in accordance with Clause 5.2, provide an accessible dynamic web site when prepared information and communication is provided through a dynamic web site. 5.3.4 Spoken or audio recording Organizations shall, in accordance with Clause 5.2, provide the following when prepared information and communication is provided through a spoken or audio recording: a) a structured text transcription or caption of the speech and audio; and b) the ability to amplify, pause and repeat audio. 14 IC-S©C File #: N84 R5.5 5.3.5 Video recording Organizations shall, in accordance with Clause 5.2, provide the following when prepared information and communication is provided through a video recording: a) synchronized captioning of the video, b) synchronized audio description of the video, e) text transcript of the visual and audio information eammunicated by the video, and d) synchronized interpretation of the speech and audio in sign language. 5.3.6 Electronic text file Organizations shall, in accordance with Clause 5.2, provide the following when prepared information and communication is provided through an electronic text file: a) accessible electronic text, b} a Braille-ready electronic format, c) a spoken format, and d) aversion in which the font size, font style, contrast, spacing and method of highlighting can be modified to meet individual user needs. 5.3.? Software Application Organizations shall, in accordance with Clause 5.2, provide an accessible software application when prepared information and communication is provided through a software application. 5.4 Predictable Communication from a person with disability 5.4.1 Speech (including but not limited to interactive voice relay} Organizations shall, in accordance with Clause 5.2, provide the following functions when communication is provided in a form that is expecting a set of choices to be made through speech: a) the ability to communicate or respond using an accessible dynamic web site, b) the ability to receive live human assistance (e.g., to zero out for an operator), c) the ability to extend the time given to respond or eliminate "time out" completely, d) the ability to cancel or undo the last selection using an alternative to speech, e) the ability to respond in writing or text, and f) the ability to use the keypad instead of IVR system (interactive voice response). 15 IC-SDC File #: N84 R5.5 5.4.2 Typing and/or pointing device Organizations shall, in accordance with Clause 5.2, provide the following functions when communication is provided in a form that is expecting a set of choices to be made through typing andlor a pointing device: a) the ability to use personal assistive technology including alternative keyboards, augmentative and alternative communication devices and software based on-screen keyboards or the provision of equivalent assistive technology that can be configured by the user, b) the ability to use alternative pointing devices, c) the ability to use stabilizers and key guards, d) the ability to use configurable keyboard access utilities including key activation delay, repeat delay andlor a single finger utility, e) the ability to use a word completion or word prediction utility, f) sufficient time to respond, g) the ability to cancel or undo the last selection, and h) the ability to respond using speech or voice recognition. 5.4.3 Personal signature Organizations shall, in accordance with Clause 5.2, provide an opportunity to use a legal alternative to a personal signature when a personal signature is required. 5.4.4 Handwriting (including but not limited to forms and applications) Organizations shall, in accordance with Clause 5.2, provide the following when communication is provided in a form that is expecting a set of choices to be made through handwriting: a) accessible electronic alternative to forms or applications, b) guides and stabilizers to assist in completing farms, c) transcription of speech ar speech recognition, and d) sufficient time to respond. 5.4.5 Mechanical controls Organizations shall, in accordance with Clause 5.2, provide the following when communication is provided in a form that is expecting a set of choices to be made using mechanical controls: a) enlarged buttons or controls with increased spacing, b) guides, stabilizers and tactile labels to assist in activating buttons and controls, c) human assistance in activating mechanical controls, and d) direct access to all functions using a personally optimized assistive technology or personal mobile device. (Note: the requirement is for organization to accept input from the device). 16 IC-SDC File #: N84 Ft5.5 5.4.6 Touch controls Organizations shall, in accordance with Clause 5.2, provide the following when communication is provided in a form that is expecting a (constrained) set of choices to be made using touch control: a} enlarged controls with increased spacing, b) direct access to all functions using a personally optimized assistive technology or personal mobile device {Note: the requirement is for organizations to accept input from the device}, c} voice input, d} mechanical keypad input alternative, e) audio interface accessible to individuals who cannot see controls. 5.4.7 Biometrics Organizations shall, in accordance with Clause 5.2, provide an alternative to biometric identification when communication is required in a form that requires biometric identification. 5.5 Unprepared communication to a person with a disability 5.5.1 Spoken message in person Organizations shall, in accordance with Clause 5.2, ensure the following when unprepared information and communication is provided through a spoken message in person: a) access to the use of an assistive listening system (e.g., connection to a Frequency Modulated (FM) System), b) real-time captioning or written transcription of information through remote relay or in person, c) communication assistance for a person using alternative and augmentative communication methods and strategies. 5.5.2 Spoken message over a phone, other mobile device or computer Organizations shall, in accordance with Clause 5.2, provide the following when unprepared information and communication is provided through a spoken message over a phone, other mobile device or a computer: a) live text message as alternative or addition to spoken message, b) information repeated, clarified or restated upon request. 17 IC-SDC File #: N84 R5.5 5.5.3 Live text message Organizations shall, in accordance with Clause 5.2, provide the following when unprepared information and communication is provided through a live text message: a) spoken version of text message, b) information repeated, clarified or restated upon request. 5.5.4 Live video conference Organizations shall, in accordance with Clause 5.2, provide the following when unprepared information and communication is provided through a live videocanference: a) spoken description of gestures and drawing, b) information repeated, clarified or restated upon request, c) real-time captioning or written transcription of spoken information through remote relay or in person. 5.6 Unpredictable communication from a person with a disability 5.6.1 Speech Organizations shall, in accordance with Clause 5.2, provide the following when communication is provided in a form that is expecting the individual to communicate or respond using unconstrained speech: a) sufficient time to construct messages, b) communication assistance for a person who has limited or no speech and for using alternative and augmentative communication methods and strategies, c) ability to communicate or respond through text or writing. 5.6.2 Typing and/or pointing device (e.g., mouse) Organizations shall, in accordance with Clause 5.2, provide the following when communication is provided in a form that is expecting the individual to communicate or respond using typing and/or a pointing device: a) ability to use speech and/or voice recognition, b) ability to use a personal alternative input device, c) ability to use keyboard modifications and/or pointing device alternatives, and d) provision of sufficient time to construct messages. 5.6.3 Handwriting (not including signature for authentication or authorization) 18 IC-5DC File #: N84 R5.5 Organizations shall, in accordance with Clause 5.2, provide the following when communication is provided in a form that is expecting the individual to communicate or respond using handwriting: a) ability to use an accessible electronic form, b) additional time to construct messages, c) ability to use speech andlor voice recognition, and 5.7 Sign language interpretation, intervention, note taking and real-time captioning services and personal communication assistant 5.7.1 For pre-arranged appointments that have significant personal impact far an individual, organizations shall negotiate arrangements for obtaining communication supports and shall provide access to sign language interpretation, intervention, note taking and real-time captioning services and personal communication assistant if requested by a person with a disability for access to information provided through: a) printed material, b) written communications, c) prepared spoken ar audio information, d) prepared video information, e) electronic file, f) unprepared message spoken in person, g) unprepared message spoken over a phone or other mobile device, h) live video conference, and i) when expecting speech. 5.7.2 All organizations shall accept communications through sign language interpretation, intervention, note taking and real-time captioning services and personal communication assistant. Committee Comments Section 5: The Committee's intent is for organizations to have the capacity to provide information and communications upon request from a person with a disability. The Committee intends that some Class 1 organizations that provide services of a critical nature such as doctors, lawyers and organizations providing financial services and counselling services should be required to comply with the requirements in Section 5 and Schedule 1. There were different views about whether organizations should also be required to confirm that information they provide to a person with disabilities has been understood by that recipient. 19 IC-SDC File #: N84 R5.5 The Committee received a broad range of input about specifications far accessible formats and methods; some focused on technical issues related to one ar mare formats or methods; others focused on overall implementation costs and resources particularly those associated with making existing legacy information and formats accessible within the time periods proposed by the Committee; others identified concerns about the ability of organizations to comply with some requirements due to the shortage of well-trained sign language interpreters. Some Committee members noted that the availability and use of intermediary file formats allow organizations to produce a variety of accessible formats in a low cost way. Such intermediary formats also preserve and convert the text, the structure and the placement of non-text objects (e.g., images, graphs) in a way that enable comprehension, anticipation and understanding of the data flow and organization of material. Committee members noted that there are many options and combination of options for common practice which organizations can discuss with persons with disabilities who make requests. For example, an individual may have his/her own Frequency Modulated (FM) system and simply need an organization to provide a connection to that system. This is an area where the government in partnership with stakeholders can facilitate the development of guidance and other support material encouraging organizations and persons with disabilities to engage in discussions about how to meet accessibility needs. Some Committee members noted that Schedule 1 should be considered voluntary guidelines as opposed to mandatory requirements. There were some views that pre-arranged appointments should not be limited to those of a significant personal impact and organizations should be required to provide the services described at the request of an individual with a disability. There were other views that "personal impact" is too subjective for a regulatory requirement. There were also views that it is the person with a disability who should have the discretion to determine "personal impact". Some Committee members noted that the standard needs to be clear about where the responsibility to pay for accessible information and communications rests (e.g., with the obligated organizations and not with the person with a disability). There were diverse perspectives on the extent to which the accessibility requirements were "reasonable" and the extent to which they were too prescriptive or not detailed enough. Committee members also expressed their support for the standards to allow far and encourage innovative solutions and practices. 20 IC-SDC File #. N84 R5.5 Key points for consideration during public review: The Committee is seeking input on: ^ which professionals and organizations should be considered providers of critical services; and ^ the ability of organizations to meet these requirements. 6.0 Requirements for Educational Organizations and Regulatory Bodies Educational organizations means those arganizations that have as a primary faeus the provision of training or education, including but not limited to elementary, secondary, and post-secondary public, private, and not-for-profit organizations. 6.1 Text-based educational materials 6.1.1 Providers of training or education Organizations that provide training or education shall order an accessible electronic format for all text-based materials purchased for the purpose of education/training. The material shall be delivered by the publishers of the material to the arganizations in an accessible alternative format before or at the same time as the text-based materials, at no extra charge, in a manner consistent with Section 5 and Schedule 1. 6.1.2 Educators Organizations engaged in the provision of training or education shall ensure that its educators provide accessible educational/training materials to recipients with disabilities before or at the same time as other recipients, in a manner consistent with Section 5 and Schedule 1. 6.1.3 Educational libraries Educational libraries affiliated with organizations that provide training or education shall acquire an accessible electronic format for all new educational/training/reference text-based materials in a manner consistent with Section 5 and Schedule 1. Acquisition exemptions include archival materials including special collections, rare books, and donations. Once the standard is in force, existing library materials shall be made available in accessible formats upon request. 6. 2 Multi-media educational material (non-text based) 21 IC-SDC File #: N84 R5.5 6.2.1 Providers of training or education Organizations that provide training or education shall order an accessible electronic format for all multi-media material purchased for the purpose of education/training. The material shall be delivered by the publishers of the material to the organizations in an accessible alternative format before or at the same time as the multi-media material, at no extra charge, in a manner consistent with Section 5 and Schedule 1. 6.2.2 Educators Organizations engaged in the provision of training or education shall ensure that its educators provide accessible educational/training multi-media materials or appropriate substitutes to recipients with disabilities before ar at the same time as other recipients, in a manner consistent with Section 5 and Schedule 1. 6.2.3 Educational libraries Educational libraries affiliated with organizations engaged in the provision of training or education shall acquire an accessible electronic format for all new educational/training/reference multi-media materials in a manner consistent with Section 5 and Schedule 1. Acquisition exemptions include archival materials, including special collections, rare materials, and donations. Once the standard is in force, existing library materials shall be made available in accessible formats upon request. 6.3 Professional, Regulatory and Licensing Bodies All organizations identified in Schedule 4 of this standard shall ensure that licensing ar regulatory requirements for entry into practice and mandatory professional development include training in: a) determining information and communication barriers and requirements of persons with disabilities; b) accessible information and communication resources and tools; and c) adaptation of information and communications to meet the accessibility needs of persons with disabilities. 6.4 Developers of information and communication resources Organizations, public, private and not for profit, that provide training or education on the design, production, and/or delivery of information and communication products (such as software applications, web applications and sites, computer hardware, marketing and public relations content etc.) shall provide training to recipients in: 22 IC-SDC File #: N84 R5.5 a) information and communication barriers and requirements of persons with disabilities; b} inclusive design principles, resources, and tools, and c) testing of information and communication products to ensure they meet the accessibility needs of persons with disabilities Committee Comments Section 6: The intent of this section is to outline requirements far: ^ educational and training organizations in all classes; ^ publishers of educational materials; ^ educators in all classes who train or develop training materials specifically far developers of information and communications; ^ regulatory bodies that govern members who provide professional services in Ontario The Committee felt that access to education is essential for persons with disabilities in order for them to have access to employment opportunities. To ensure the timely availability of accessible course materials, this section sets out requirements for both educational institutions and producers of course materials. The Committee recognizes that schools, colleges and universities currently provide individual accommodation to students by creating their own alternate formats of course materials (for example, textbooks, manuals, guides} as many of these are not readily available from publishers although publishers have these materials in electronic format prior to production of hard copies of textbooks. Students with disabilities often receive accessible materials too late because educational institutions often do not have them readily available. Developers of course materials are required to make their materials available in accessible electronic format. Since schools, colleges and universities are purchasers of textbooks, accessibility requirements for these educational institutions are limited to their procurement policies. Some members felt that a central repository for accessible electronic and other formats might assist in addressing publishers' concerns about these institutions complying with current Canadian copyright legislation and facilitate timely access to this material by persons with disabilities. The Committee felt that training institutions for technology-related careers could play an important role in preparing individuals who will be developing web sites, 23 IC-SDC File #: N84 Ft5.5 hardware, software, and other products that are integral to making information and communications accessible for persons with disabilities. Most critical and essential services providers are governed by a regulatory framework. Therefore, the Committee felt that regulatory and licensing bodies also have a key role to play in ensuring that their professional members are well- prepared through pre-service requirements and through continuing education requirements for provision of accessible services. Key points for consideration during public review: The Committee is seeking input on: • whether public libraries should be specifically identified as obligated organizations in the standard; and ^ whether there are other regulatory or professional bodies which should be included in Schedule 4. 7.0 Accessible Municipal and Provincial Elections 7.1 Voting Secure voting methods (such as online and / or telephone) shall be implemented to allow persons with disabilities to vote privately and independently. ?.2 Municipal Candidates in Municipal Elections and Political Parties in Provincial Elections Municipal candidates in municipal elections and provincial parties in provincial elections shall provide their election and candidate material in a manner consistent with Section 5 and Schedule 1. 7.3 Candidates Meetings Political parties in provincial elections shall hold at least one meeting in a manner consistent with Section 5 and Schedule 1. Persons with disabilities shall be provided with the ability to: a) participate in the discussion during the meeting; and b) pose questions to candidates and receive answers to questions Committee Comments Section 7: The Committee recognizes that all levels of government and stakeholders have made significant efforts to improve accessibility of persons with disabilities with 24 IC-SDC File #: N84 R5.5 respect to civic participation through increased awareness and education efforts, the provision of supports and tools and improvements to legislation covering such matters. However, many members Hated that access is after inconsistently provided, and far some persons with disabilities, is Hat provided. A mare structured, regulatory approach is required. 4n-line and telephone eating are examples of methods that should be available to persans with disabilities. In addition, Section 5 and Schedule 1 requirements, at minimum, should govern haw eating must be made accessible. Notwithstanding these views, some committee members expressed the opinion that voting methods are issues that deserve broader public input and government attention. The Committee recommends that immediate action be taken by the provincial government to quickly make any legislative changes that are needed to provide for full accessibility in the voting and electoral process. Some Committee members expressed the opinion that municipal candidates, for example school board trustees, should Hat be subject to this provision because of their unique circumstances, such as jurisdictional and geographic variations, variable access to electronic communications and financial limitations. Some committee members expressed concern regarding who would incur the costs for these requirements. Key points for consideration during public review: The Committee is seeking input on: ^ the ability of individual candidates meeting these requirements. 8.0 Definitions Accessible digital format - an electronic means of transmitting information and is accessible when that format presents textual, audio and graphic information in a manner that allows the user to find their way and enables comprehension, anticipation and understanding of the data flow and organization of the material. American Sign language (ASL) -ASL is a visual language with its own vocabulary, grammar, syntax and social rules of use, distinct from English, used by Deaf people primarily in Canada and the United States. ASL is not English represented visually on the hands. Meaning is conveyed through signs that are composed of specific hand shapes, palm orientation, movement and location of the hands, and signals an the face and body (eye gaze, eyebrows, mouth movements, head and shoulder shifts and body movement). In Canada, there 25 IC-SDC File #: N84 R5.5 are two main sign languages: American Sign Language (ASL) and Langue des signes quebecoise (LSQ). Langue des signes quebecoise {LSQ} -LSQ is a visual language with its own vocabulary, grammar, syntax and social rules of use, distinct from French, used by Deaf people in Canada. LSQ is not French represented visually on the hands. Meaning is conveyed through signs that are composed of specific hand shapes, palm orientation, movement and location of the hands, and signals on the face and body (eye gaze, eyebrows, mouth movements, head and shoulder shifts and body movement). In Canada, and true for Ontario, there are two main sign languages: American Sign Language (ASL) and Langue des signes quebecoise (LSQ). Assistive technology (or adaptive technology) -equipment or software that assists people with disabilities; examples include screen readers and voice input software. Assistive listening system (ALD)- any type of system that includes devices that can help an individual access spoken information in communication situations. An ALD can be used with or without hearing aids to overcome the negative effects of distance, background noise, or poor room acoustics (e.g., an FM System). Augmentative and alternative communication (AAC) methods and strategies -includes speech generating devices, communication software, paper communication displays and books with letters or symbols, pictures, sign language and gestures, and. body language. Audio (auditory) description - either a prerecorded human voice or a synthesized voice (recorded or generated dynamically) describing the key visual elements of a movie or other animation; the audio description is synchronized with (and possibly included as part of) the audio track of the presentation, usually during natural pauses in the audio track; audio descriptions include information about actions, body language, graphics, and scene changes. Business enterprise systems - refer to large and complex information technology applications capable of supporting fundamental (internal and / or external) business processes which are critical to the continued operation and growth of the organization. Captioning (open or closed) -the process of converting narration, dialogue, music, or sound effects of a video production into text that is displayed on a screen. Communication -refers to the interactive process between two entities {people, systems) where information is provided, sent or received. 26 IC-SDC File #: N84 R5.5 Complete -all critical information and data present when accessed by assistive technology or converted rota another form ar media. Dynamic (or interactive) website - a website that reacts to user choices and information entered by a user or information in a database. Inclusive Design - a design process that results in systems, services ar products that can be used by everyone regardless of disability. In information and communication systems access can be optimized for each individual user by adjusting the configuration according to the individual using the system through IT enabled personalization. Inclusive design adheres to the 7 principles of universal design through a flexible system or resource: 1. Equitable use 2. Flexibility in use 3. Simple and intuitive 4. Perceptible information 5. Tolerance for error 6. Low physical effort 7. Flexible method of control Information -refers to data, facts, knowledge and the subject matter that may exist in any format such as text, numbers, image or sound and that conveys meaning. Intervener - an individual who provides a professional service to facilitate the interaction of a person who is deaf-blind with other people and the environment; the intervener's role may include providing access to environmental infarmatian (auditory, visual, and tactile) by means of a variety of communication methods and acting as a sighted guide ar interpreting on behalf of a person who is deaf blind; these services are provided in the deaf-blind person's preferred method of communication which can include tactile signing systems, Braille, large print, communication boards, or any other method required. IT-based information and communication system - a system used to deliver or receive information or communications through a computer, This includes but is not limited to Web sites, software applications, and computer-based telecommunication systems. Mobile digital media -digital content in a form that can be transferred from one system to another and which can include memory sticks, DVDs, flash memory cards; the formats evolve and change. Multimedia (non-text based) materials used for learning -comprehensive learning resources that are in a variety of media that are not primarily text-based 27 is-SDC File #: N84 R5.5 such as video representations, graphic images, three dimensional models or manipulatives. Personal communication assistant - a person chasm and directed by the person who has a communication disability to assist him/her when communicating with another person in face to face, written ar telephone contexts; a personal communication assistant shall know how the individual communicates and uses specific, individualized strategies to ensure accuracy, full comprehension, authorship and completeness of the person's intended message to another person; communication assistants may be informal (e.g. family members, friends) or they may be trained cammunication assistants that are required in specific situations (e.g. legal, court, health ar counselling services etc.). Plain language -away of writing and presenting information and complex messages so that it is easy to read, understand and use; some characteristics of plain language may include writing to a simpler reading level, eliminating jargon and unnecessary words, using familiar words in a conversational style, and the use of uncomplicated sentence structure and grammar. Predictable communication -cammunication from someone in which the possible responses are limited and predictable. (e.g., multiple choice). Prepared communication -communication that is prepared before it is delivered; this communication or information is predictable and planned. Real-time captioning -method of captioning in which captions are simultaneously prepared and transmitted at the time of origination; an example of this is cammunication Access Real-time Translation (CART) which is the instant translation of the spoken word into English text using a stenotype machine, notebook computer and real-time software. Sign language interpreter - a person who provides interpretation including American Sign Langnage (ASL) or Longue des signes Quebecoise (LSQ) between deaf or deafened and hearing individuals or groups. Streaming audio -audio that is transmitted over the Internet and can be synchronously or asynchronously played through an audio player. Static webpages -webpages that do not enable interactivity and having content that does not change dynamically. Structured text -text that contains mark-up to denote structural elements such as paragraphs, headers, sub-headers, sections, pages and highlighted elements. 28 IC-SDC File #: N84 R5.5 Text-based materials used for learning -comprehensive learning resources that are in print or electronic form, ar that consist of any combination of print and electronic format. Unpredictable communication -communication from someone in which the possible responses are not limited, free form or unconstrained. Unprepared communication -communication that is unpredictable, unplanned and live or in real time; the information is not prepared before it is delivered. User Interface -the means by which the user interacts with an electronic application (computer systems and software}; this includes the method of presenting information to the user and the method whereby the user controls the functionality of the electronic application. W3C WCAG -Web Content Accessibility Guidelines 2.0 (WCAG 2.0) covers a wide range of recommendations for making Web content more accessible. Fallowing these guidelines will make content accessible to a wider range of people with disabilities, including blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech difficulties, photosensitivity and combinations of these. Following these guidelines will also often make Web content more usable to users in general. Committee Comments Section 8: The Committee considered many diverse suggestions for the definitions. Key points for consideration for public review: The Committee is seeking input on: ^ whether any other definitions should be included or whether improvements can be made. 29 IGS~C File #. N84 R5.5 Schedules and Appendices Schedule 1 -Information and Communications Technical Requirements 1.0 Accessible Web Pages / Websites 1.1 Static Web Pages Web pages that are not dynamically generated and have no mechanisms far input or feedback from users shall: a) be created using an authoring tool that conforms to the W3C Authoring Tool Accessibility Guidelines 2.0 with accessibility features activated, or b) be tested and pass a Web page evaluation and repair tool that meet the criteria specified by the W3C Web Accessibility Initiative , or c) fully meet W3C Web Content Accessibility Guidelines 2.0, level AA. 1.2 Dynamic or Interactive Web Sites Web sites that are dynamically generated andlor have mechanisms for input or feedback from users shall: a) be created using an authoring tool that conforms to the W3C Authoring Tool Accessibility Guidelines 2.0 with accessibility features activated, and b) implement a library of components that conforms to Accessibility far Rich Internet Applications and the W3C Web Content Accessibility Guidelines 2.0, or c) fully meet W3C Web Content Accessibility Guidelines 2.0 priority 2 or AA and implement semantic mark-up conforming to Accessibility for Rich Internet Applications Web sites requiring log-in or implementing a single sign-on system shall: a) programmatically accept and respond to personal needs and preferences expressed using a ISO 24751 based portable needs and preference statement (including externally linked or referenced statements), or b) provide a preference wizard with at least an equivalent set of choices relevant to the application. 2.0 Accessible Form (Electronic) Electronic forms shall: a) be fully operable using a keyboard. b} associate labels with form fields through both visual and non-visual programmatic means. c) provide a logical order for navigating through the form. 30 IC-SDC File #: N84 R5.5 d) enable reconfiguration of font size, font style (serif versus san serif), colour and contrast e) be operable using assistive technology. 3.0 Accessible E-Text Information provided as an accessible electronic file shall: a) be operable using current screen readers and text-to-speech applications, b) be searchable, c) use either ANSIINISO 239.86-2005 (also referred to as Digital Accessible Information System) as an intermediate format ar an open standard that includes the structural elements of ANSI/NIS4 239.86-2005 (this includes well structured NTMt., XHTML, DHTML, PDF, UDF, OC}XML, or Word), d) provide a description of specific information conveyed by non-text content in the context of the document, and e) be provided in a media that is readily accessible on-line, or in a media available on the majority of devices reading electronic files. 4.OSupports for Comprehension for information in electronic form Supports for comprehension when the information is in electronic form shall: a) provide a method of speaking text at the same time as it is highlighted with the ability to pause and repeat, or be compatible with assistive technology which performs this function, b) provide a link to an electronic dictionary c} provide a glossary for metaphorical language or idioms and acronyms, d) provide the ability to view the information in a logical sequence (one section at time} or at the same time, e) use a format that makes structure obvious, and f) provide navigational supports that help the user to get back to a starting point if lost and to undo moves. 5.OCaptioning All video whether delivered over the Web, via moveable digital media, on a mobile device, through film, through a kiosk or other delivery device shall provide the option of captioning. The captioning shall be: a) equivalent and equal in content to that of the audio, including speaker identification, verbatim transcript of speech and description of sound effects; and b) synchronized with the audio content of the video. 31 is-5DC File #: N84 R5.5 6.0 Description All video whether delivered over the Web, via moveable digital media, on a mobile device, through film, through a kiosk or other delivery device shall provide the option of description {also referred to as descriptive video). The description shall: a) describe visual information essential or important to understanding the content of the video (including the menu); and b) be synchronized with the visual information while not interfering with the spoken audio content of the video. 7.0 Accessible Software and User Interface All sofitware applications and user interfaces shall: a) maintain consistent, predictable layout and behaviour and adhere to system standards /style guides; b) provide keyboard access to all functions of the application; c) provide text labels that can be spoken by a text to speech device or screen reader or displayed by a refreshable Braille display for all functions, actions, behaviours and controls of the application; d) be compatible with and use special access features in the operating system; e) be compatible with current assistive technology; and f) use open interoperability standards. 8.0 Braille Ready Electronic Format For files provided in Braille ready format: a) shall be converted into a common Braille ready format using Braille conversion software such that it can be printed on a Braille embosser or read using a Refreshable Braille display without further conversion; b) all math and science notation shall adhere to the Nemeth Braille Code for Mathematics and Science Notation, 1972 rev. 9.0 American Sign Language (ASS) or Longue des signes Quebecoise (LSQ) interpretation Persons and organizations shall use ASU~SQ interpreting service providers who meet the following criteria: a) are graduates of a recognized postsecondary training program; OR, b) are members of a professional association of sign language interpreters; OR c) have passed a recognized sign language interpreter screening process; OR d) are determined by another method to have the necessary competencies to provide quality interpreting services. 32 IC-SDC File #: N84 R5.5 10.0 Alternative to Biometric identification When a product uses a biometric form of user identification that relies on a person possessing one unique biological characteristic that some people may not have, an alternative method of identification (biometric or non-biometric} shall also be provided. 11.0 Alternative to Personal Signature When a personal handwritten signature is required, individuals who are unable to produce a verifiably consistent and identifiable handwritten signature shall be given the option of an alternative method of verifying or consenting that: a) the individual is fully informed about what they are signing; and b) the "signature" is the unique mark of the individual referenced in the document, or c} the individual is present and informed when a proxy signature is provided, or d) the °`signature" is a digital signature compliant with the Persona/ Information Protection and Electronic Documents Act (PIPEDA) secure electronic signature requirements. 12.0 Direct access using a personally optimized assistive technology or personal mobile device This requires the provision of an IRDA (Infrared Data Association) compatible infrared port (or equivalent industry standard} that allows activation of all features remotely through assistive technology or a personal mobile device. The technical information needed to setup the personal device to control the kiosk or electronically delivered service shall be made available. 13.0 Real-time captioning Persons and organizations shall use real-time captioning service providers who are determined to have the necessary competencies to provide quality real-time captioning services. Committee Comments Schedule 1: This section outlines the technical requirements for this standard. The Committee recognizes the benefits of harmonizing with international standards and building on best practices rather than re-inventing the wheel. While there was overall agreement about referencing an international standard for Web content, there were different views about whether a specific version of a standard (WCAG 2.0) should be referenced in regulation or whether the regulation should 33 IC-SDC File #: N84 R5.5 require adherence to WCAG Web standards as they evolve over time. There were some views that organizations have the flexibility to adopt best practices without specifying a particular ane. Where the standard requires compatibility with current assistive technology, the Committee intends that the assistive technologies at minimum are those authorized by the Ontario Assistive Devices Program. Some members of the Committee recommend that the Government of Ontario facilitate the establishment of a screening process for sign language interpreters to ensure quality. Key points for consideration for public review: The Committee is seeking input on: ^ whether the technical requirements should have additionsldeletions. 34 IC-SDC File #: N84 R5.5 Schedule 2: Boards, Commissions, Authorities and Agencies (Class 3 organizations from Customer Service regulation) 1. Agriculture, Foad and Rural Affairs Appeal Tribunal. 2. Agricorp. 3. Alcohol and Gaming Commission of Ontario. 4. Algonquin Forestry Authority. 5. Assessment Review Board. 6. Board of negotiation continued under subsection 2.97 (1) of the Expropriations Aet. 7. Cancer Care Ontario. 8. The Centennial Centre of Science and Technology. 9. Child and Family Services Review Board. 10. College Compensation and Appointments Council. 11. Each community care access corporation as defined in section 1 of the Community Care Access Corporations Act, 2001. 12. Consent and Capacity Board. 13. Conservation Review Board. 14. Criminal Injuries Compensation Board. 15. Crown Employees Grievance Settlement Board. 16. Custody Review Board. 17. Deposit Insurance Corporation of Ontario. 18. Echo: Improving Women's Health in Ontario. 19. Education Quality and Accountability Office. 20. Environmental Review Tribunal. 21. Financial Services Commission of Ontario. 22. Financial Services Tribunal. 23. Fire Marshal's Public Fire Safety Council. 24. Fire Safety Commission. 25. Greater Toronto Transit Authority. 26. Greater Toronto Transportation Authority. 27. Health Professions Appeal and Review Board. 28. Health Professions Regulatory Advisory Council. 29. Health Services Appeal and Review Board. 30. Human Rights Tribunal of Ontario. 31. Landlord and Tenant Board. 32. Legal Aid Ontario. 33. Licence Appeal Tribunal. 34. Liquor Control Board of Ontario. 35 IC-SDC File #: N84 R5.5 35. Each local health integration network as defined under Section 2.9 of the Lora! Health System lntegration Act, 2006. 36. McMichael Canadian Art Collection. 37. Metropolitan Toronto Convention Centre Corporation. 38. Niagara Escarpment Commission. 39. Niagara Parks Commission. 40. Normal Farm Practices Protection Board. 41. Office of the Employer Adviser. 42. Office of the Worker Adviser. 43. Ontario Civilian Commission on Police Services. 44. Ontario Clean Water Agency. 45. Ontario Educational Communications Authority. 46. Ontario Electricity Financial Corporation. 47. Ontario Energy Board. 48. Ontario Farm Products Marketing Commission. 49. Ontario Film Review Board. 50. Ontario Financing Authority. 51. Ontario Food Terminal Board. 52. Ontario French-language Educational Communications Authority. 53. Ontario Health Quality Council. 54. Ontario Heritage Trust. 55. Ontario Highway Transportation Board. 56. Ontario Human Rights Commission. 57. Ontario Infrastructure Project Corporation. 58. Ontario Labour Relations Board. 59. Ontario Lottery and Gaming Corporation. 60. Ontario Media Development Corporation. 61. Ontario Mental Health Foundation. 62. Ontario Municipal Board. 63. Ontario Northland Transportation Commission. 64. Ontario Parole and Earned Release Board. 65. Ontario Pension Board. 66. Ontario Place Corporation. 67. Ontario Police Arbitration Commission. 68. Ontario Racing Commission. 69. Ontario Realty Corporation. 70. Ontario Review Board. 71. Ontario Securities Commission. 72. Ontario Special Education Tribunal (English). 36 IC-SDC File #: N84 R5.5 73. Ontario Special Education Tribunal (French). 74. Ontario Tourism Marketing Partnership Corporation. 75. Ontario Trillium Foundation. 76. Ottawa Congress Centre. 77. Owen Sound Transportation Company. 78. Pay Equity Hearings Tribunal. 79. Pay Equity Office. 80. Province of Ontario Council for the Arts. 81. Public Service Grievance Board. 82. Royal Ontario Museum. 83. St. Lawrence Parks Commission. 84. Science North. $5. Smart Systems for Health Agency. 86. Social Assistance Review Board. $7. Social Benefits Tribunal. 88. Soldiers' Aid Commission. 89. Trillium Gift of Life Network. 90. Walkerton Clean Water Centre. 91. Workplace Safety and Insurance Appeals Tribunal. 92. Workplace Safety and Insurance Board. 37 IC-SDC File #: N84 R5.5 Schedule 3: Broader Public Sector (Class 3 organizations from Customer Service regulation) 1. Every district school board as defined in section 1 of the Education Act. 2. Every hospital as defined in section 1 of the Public Hospitals Act. 3. Every college of applied arts and technology established under the C?ntario Colleges of Applied Arts and Technology Act, 20x2. 4. Every university in Ontario, including its affiliated and federated colleges, that receives operating grants from the Government of Ontario. 5. Every public transportation organization in Ontario, including any municipally operated transportation services for persons with disabilities, that provides services far which a fare is charged for transporting the public by vehicles that are operated, i. by, for or on behalf of the Government of Ontario, a municipality, a local board of a municipality or a transit or transportation commission or authority, ii. under an agreement between the Government of Ontario and a person, firm, corporation, or transit or transportation commission or authority, or iii. under an agreement between a municipality and a person, firm, corporation or transit or transportation commission or authority. 38 is-sac F~i~ #: N$~ ~~.~ Schedule 4: Licensing, and regulatory bodies (list under development) 1. Board of Funeral Services 2. Collection Agency Licensing 3. College of Audiologists and Speech-Language Pathologists of Ontario 4. College of Ghirapodists of Ontario 5. College of Ghiropractors of Ontario 6. College of Dental Hygienists of Ontario 7. Gollege of Denturists of Ontario 8. College of Dieticians of Ontario 9. Gollege of Early Childhood Educators 14. College of Homeopaths of Ontario (in the process of being established) 11. Gollege of Kinesiologists of Ontario (in the process of being established) 12. College of Massage Therapists of Ontario 13. College of Medical Laboratory Technologist of Ontario 14. Gollege of Medical Radiation Technologists of Ontario 15. College of Midwives of Ontario 16. College of Naturopaths of Ontario (in the process of being established) 17. Gollege of Nurses of Ontario 18. College of Occupational Therapists of Ontario 19. College of Opticians of Ontario 20. College of Optometrists of Ontario 21. College of Psychotherapists and Registered Mental Health Therapists of Ontario (in the process of being established) 22. College of Physicians and Surgeons of Ontario 23. College of Physiotherapists of Ontario 24. College of Psychologists of Ontario 25. College of Respiratory Therapists of Ontario 26. College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario 27. College of Veterinarians of Ontario 28. Institute of Chartered Accountants of Ontario 29. Law Society of Upper Canada 30. Ontario Association of Architects 31. Ontario College of Pharmacists 32. Ontario College of Social Workers and Social Service Workers 33. Ontario College of Teachers 34. O~ , , ~ A . , ~r Veicl ~ `r~dtr~~ _ ~ `' 35. Fri . m. ~i ir°°° ~''r~tsria 36. Registered Insurance Brokers of Ontario 37. Royal College of Dental Surgeons of Ontario 38. Real Estate Council of Ontario *Gollege of Dental Technologists of Ontario has been left off the list as it has no contact with patients 39 IC-SDC File #: Pl84 R5.5 ** Additional requirements for Architects and Engineers could be covered under Built standard 40 IC-SDC File #: N84 R5.5 Appendix 1 ACCESSIBLE INFORMATION AND COMMUNICATIONS STANDARDS DEVELOPMENT COMMITTEE MEMBERS VOTING MEMBERS A. Disability Community Representatives 1. Sharlyn Ayotte (Ottawa) lndividual 2. Susan Brunet (Ottawa) lndividual 3. Darren Cooper (Toronto) lndividual 4. Marcia Cummings, Alliance for Equality of Blind Canadians (Toronto) 5. Pina D'Intino (Toronto) lndividual 6. Francine Drouin, Regroupement des Parents et Amis des Enfants Sourds et Malentendants Franco-Ontarien (RESO) (Clarence Creek) 7. Geoff Eden (Welland) lndividual 8. Tara Jeji, Association of Physical Disabilities for Windsor/Essex (Windsor) 9. Kurt Lynn, Canadian Hard of Hearing Association (Toronto) 10. Kelly MacKenzie, The Canadian Hearing Society (Toronto) 11. Sue Morgan, Independent Living Centre of Waterloo Region (Kitchener) 12. Fran Odette, Springtide Resources (Toronto) 13. Nicole Rioux, Table provinciale francophone pour la personne handicapee 14. Karen Taylor, Canadian National Institute for the Blind (Toronto) 15. Diane Wagner, Learning Disabilities Association of Ontario (Toronto) 16. Rozalyn Werner-Arse, Community Living Ontario (Toronto) B. Representatives of Private/Not for Profit Organizations Private Sector/Labour: 1. Anna Sheehan, TD Bank Financial Group 2. Doug Jure, Bloor-Yorkville BIA (Barrie/Toronto) 3. Robert Pearson, Sun Life Financial (Toronto) 41 IC-SDC File #: N84 R5.5 4. Michelle Saunders, Ontario Restaurant Hotel and Motel Association {Mississauga) 5. Dan Shire, IBM Canada {Toronto) Not-far-Profit: 6. George Elliott, the Anglican Diocese of Toronto & Provincial Synod of Ontario (King City) 7. Lori Langford, Ontario Library Association (Toronto) 8. Bill Munson, Information and Technology Association of Canada for Ontario (Mississauga) C Broader Public Sector and Municipal Representatives Broader Public Sector: 9. Teresa Colangelo, Ontario Federation of Labour (Toronto) 10. Beth Gooper, Ontario Public School Boards Association (Windsor) 11. Don Halpert, Ontario Hospital Association (Thunder Bay) 12. Sherrill McCall, Cambrian College of Applied Arts and Technology (Garson) 13. Jeanette Parsons, Council of Ontario Universities (Kingston) Municipal: 1. Elizabeth Daly, Association of Municipal Managers, Clerks and Treasurers of Ontario (AMTCO) 2. Patricia MacDonell, City of Toronto {Toronto) 3. Mary Reid, City of Ottawa /Association of Municipalities of Ontario (Ottawa) 42 IC-SDC File #: N84 R5.5 ADVI5QRY MEMBERS 4ntaria Ministry Advisors: 1. Marla Krakower, Ministry of Government and Consumer Services 2. Israel Lyon, Ministry of Economic Development and TradeJSmall Business and Entrepreneurship 3. Eileen Mahood, Ministry of Health and Long-Term Care 4. Eydie Troper, Ministry of Training, Colleges and Universities Disability Advisars: 1. Barbara Collier, Augmentative Communications Partnerships Canada (Toronto) 2. Neita Israelite, Yark University (Toronto} 3. Lynn Shaw, University of Western Ontario (Landon} 43 200 University Ave, Suite 841 . Toronto, ON M5N 3c6 TeI.: {416} 971-9856 ~ Fax: {416} 971-6191 E-mail: amo ramo.on.ca o8ra~~r AMO Senior Policy Advisor November 24, 2008 {416} 971-9856 ext 329 Government Releases Draft Information and Communications Standard Issue: On November 11, 2008, the Government released the Initial Proposed Accessible Information and Communications Standard as part of the Accessibility far Ontarians with Disabilities Act, 2005 (AODA). The standard has been released for public review and comment. Background: The AODA, 2005, requires the Minister of Community and Social Services to develop accessibility standards that will remove barriers for people with disabilities. The standards are expected to apply to the public sector, including all municipalities in the Province, as well as the not-far-profit and private sectors. They will address a full range of disabilities including physical, sensar}r, mental health, developmental and learning and will be implemented in phases leading to full accessibility in Ontario by 2025. Once completed, the standards will be introduced into legislation and therefore will become mandatory and enforced by the Province. The proposed standard far accessible information and communications was developed by an external Information and Communications Standards Development Committee (SDC). This external committee included representatives from the disability community as well as the public and private sectors. The SDC's initial proposed standard is now posted for public review and feedback. The initial proposed standard does not necessarily reflect the point of view of the government. The public review period to make comments on the SDC's Initial Proposed Accessible Information and Communications Standard is from tovember 17, 2008 to January 16, 2009. ~ _2 ~ ~.., Once the public review period is aver, the standards develapment committee will reconvene to consider your feedback. They may make changes to their initial proposed standard based on the feedback prior to finalizing a proposed standard for submission to the Minister of Community and Social Services. Thane interested in reviewing the SDC's proposed standard ar participating in the accessibility standards develapment process can find more information on the Ministry of Community and Social Services' website at: English: French: Public consultation sessions will be conducted across the province. To participate in a consultation session, to request a document in an alternate format, to find out about alternate methods of providing feedback, or far any additional information regarding the public review pracess, please call 1-888-482-4317 or tall-free TTY 1-888-335-6611, ar email Action: AMO is urging its members to review the proposed standard and to provide comments to the Government. AMO will be developing a response to the standard outlining municipal issues and concerns. The response will be shared via an ALERT shortly. This information is available in the Policy Issues section of the AMO website at 2-2 way ~ ~.~in~4wt itlHYWONr~W11'~8 1 ~~ V ~7 ~~ ~~~ ~~ r /' ¢~ RYW tt ,, ~, C iw i2Y- ~ ice' ~~ V a a~~d a.~a~a8